Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Turner

Phoenix,Arizona

Summary

Experienced Invoice/Billing Processor with over a decade of hands-on expertise in managing end-to-end billing, invoicing, and purchase order processing across healthcare, retail, and corporate environments. Proficient in performing high-volume data entry with exceptional accuracy, ensuring timely and compliant processing of vendor invoices and financial transactions. Skilled in using ERP systems, POS platforms, and Microsoft Excel to input, track, and reconcile billing data, while generating detailed financial reports. Demonstrated ability to maintain organized digital and physical records, adhering to confidentiality and data retention policies. Collaborates effectively with internal departments like Accounts Payable, Procurement, and Finance to resolve discrepancies and ensure smooth workflow. Trusted for attention to detail, strong organizational skills, and commitment to data integrity and operational excellence.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Cigna
Phoenix, AZ
09.2017 - 05.2025
  • Excellent Communication: Able to convey information clearly and professionally, both verbally and in writing.
  • Problem-Solving: Quick in resolving customer issues efficiently.
  • Multitasking: Manage multiple calls, chats, or tasks without losing focus.
  • Technical Proficiency: Familiar with CRM software, call systems, and basic troubleshooting.

Invoice/Office Clerk

Rainbow
Phoenix, AZ
02.2014 - 09.2017
  • Review and verify incoming invoices for accuracy, completeness, and compliance with company policies.
  • Enter invoice data into accounting systems and Point of Sale (POS) platforms in a timely and accurate manner.
  • Welcomed and assisted customers, effectively identifying their needs and directing them to the appropriate departments.
  • Perform high-volume data entry with attention to detail, ensuring data integrity across multiple platforms.
  • Maintain organized records of vendor invoices, billing documents, and purchase orders.
  • Accurately processed invoices, purchase orders, and related documentation with strong attention to detail.
  • Operate and support POS systems for transaction tracking and sales reconciliation.
  • Maintain up-to-date records of transactions, payments, and inventory-related entries.
  • Generate daily, weekly, and monthly reports from POS systems for management review.
  • Maintained a well-organized filing system for both customer and vendor records, ensuring easy access and data integrity.
  • Provide general office support including filing, photocopying, and document handling.
  • Upload and reconcile invoice data between POS and back-end accounting software.
  • Assist in generating billing statements and customer invoices.

Billing Clerk

Smart & Final
Phoenix, AZ
02.2012 - 01.2014
  • Accurately processed billing and payment transactions in POS and accounting systems.
  • Performed daily reconciliations, reviewed cash register reports, and verified invoices.
  • Collaborated with store managers to resolve billing discrepancies and customer account issues.
  • Maintained up-to-date and organized records of customer transactions and store invoices.
  • Delivered quality service and support to both internal departments and customers.

Education

High School Diploma - undefined

Rialto High School
Rialto, California

Skills

  • Billing & Invoicing
  • Account Reconciliation
  • Customer Service
  • Data Entry
  • Record Management
  • POS & Billing Software
  • Chats and emails

Timeline

Customer Service Representative

Cigna
09.2017 - 05.2025

Invoice/Office Clerk

Rainbow
02.2014 - 09.2017

Billing Clerk

Smart & Final
02.2012 - 01.2014

High School Diploma - undefined

Rialto High School
Desiree Turner