Desiree Vela
Wichita,Kansas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
Cox Communications
05.2015 - 12.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Sales Representative
OLC Global
03.2012 - 03.2013
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated new leads through networking and attending industry events.
- Engaged in friendly conversation with customer to better uncover individual needs.
Cashier/ Receiving Department/Accounting Clerk
Burlington Coat Factoy
04.2005 - 02.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Trained and mentored new sales representatives.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
GED -
Wichita High School West
Wichita, KS05.2004
Skills
- Complaint Resolution
- Customer Order Management
- Report Generation
- Account Management
- Excellent Written and Oral Communication
- Problem Resolution
- Good Communication Skills
- Customer Service
- Telephone Etiquette
- Product Knowledge
- Call Center Experience
- Scheduling
- Conflict Resolution
- Appointment Scheduling
Timeline
Customer Service Specialist
Cox Communications
05.2015 - 12.2023
Sales Representative
OLC Global
03.2012 - 03.2013
Cashier/ Receiving Department/Accounting Clerk
Burlington Coat Factoy
04.2005 - 02.2012
GED -
Wichita High School West