Desiree Walker

• Lead and mentor a team of 20 medical assistants, driving performance improvements and fostering professional growth.

• Implement innovative systems to enhance workflow efficiency and productivity across two clinics.

• Streamline case management processes, resulting in improved patient outcomes and seamless care transitions.

• Develop and execute staff training programs, significantly improving team capabilities and service quality.

• Manage complex scheduling and payroll operations, ensuring optimal staffing levels and accurate compensation.

• Spearhead quality improvement initiatives, actively participating in team meetings and improvement projects.

• Demonstrate expertise in clinical procedures, including vital sign monitoring, point-of-care testing, and EKGs.

• Trained and mentored new hires, ensuring adherence to office procedures and best practices.

• Optimized patient flow by efficiently managing triage, appointments, and exam room preparations.

• Maintained high standards of sanitation and inventory management for medical equipment and supplies.

• Exhibited strong communication skills in patient interactions and interdepartmental collaboration.

• Demonstrated proficiency in medical records management and EMR systems.

• Skillfully obtained insurance authorizations and completed prior authorizations for various medical needs.

• Provided comprehensive patient education on medications, diets, and treatment plans.

• Maintained accurate tracking documentation for inventory, expirations, and vaccine logs.

• Performed diverse clinical procedures including NSTS, EKGs, and assisting with specialized gynecological procedures.

• Managed efficient front-office operations, including insurance verification and payment collection.

• Fostered a patient-focused, compassionate environment through effective collaboration with medical and administrative staff.