Desiree Walters
Summary
Dedicated patient service professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring six years of relevant work experience to your team.
Overview
12
12
years of professional experience
Work History
Patient Access Team Lead
Advocate Aurora St Luke's Medical Center
07.2022 - Current
- Preform hospital admissions and TAP transfers. Creating individualized guarantor accounts.
- Maintained the schedule of twenty of my peers.
- Conducting daily huddle to provide necessary information to my team.
- Ordering of material to meet departments needs.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Trained new staff on hospital processes and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Service Representative - Radiology
Aurora Medical Center
11.2018 - 07.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Balanced deposits and credit card payments each day.
- Handled customer service inquiries in person, via telephone and through email.
- Answered incoming calls, scheduled appointments and filed medical records.
Shift Manager
Panera Bread
07.2011 - 12.2018
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Associate of Science - Nursing
Milwaukee Area Technical College
Milwaukee, WI2026
Skills
- Medical Terminology
- Customer Satisfaction
- Patient Medical Histories
- Creative Solutions
Timeline
Patient Access Team Lead
Advocate Aurora St Luke's Medical Center
07.2022 - Current
Patient Service Representative - Radiology
Aurora Medical Center
11.2018 - 07.2022
Shift Manager
Panera Bread
07.2011 - 12.2018
Associate of Science - Nursing
Milwaukee Area Technical College