Desiree Walters
Eureka,CA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Dependable supervisor with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
House Keeping Supervisor Janitorial
A1 Cleaning
Eureka
03.2019 - Current
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Monitored inventory levels and ordered supplies as necessary.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Polished furniture to remove dust and dirt buildup.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Emptied wastebaskets and replaced liners.
- Transported trash bags to designated disposal areas.
- Provided assistance with laundry services when needed.
- Emptied trash cans and replaced liners as needed.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Sanitized frequented areas and equipment using approved supplies.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Followed safety processes for all manual and electric cleaning equipment.
In Home Care Provider
IHHS
Eureka
01.2016 - 03.2019
- Assisted clients with personal hygiene needs including bathing, dressing, grooming and toileting.
- Administered medication reminders and monitored patient's health status by taking vital signs.
- Maintained accurate records of client care activities including condition changes, services provided and other relevant information.
- Developed an individualized plan of care for each patient based on assessment data, physician orders and family input.
- Provided companionship to elderly patients in their homes and assisted with daily tasks such as meal preparation, light housekeeping, shopping and errands.
- Organized recreational activities to engage clients in meaningful pursuits.
- Created a safe environment for clients by removing potential safety hazards from the home setting.
- Provided emotional support to clients by listening to their concerns and offering encouragement when needed.
- Transported clients to medical appointments or therapy sessions as needed using own vehicle or public transportation methods.
- Monitored diet restrictions ordered by physicians or nutritionists for each patient.
- Conducted regular assessments of client's physical and mental abilities in order to identify any changes requiring further evaluation or intervention.
- Implemented therapeutic interventions designed to increase overall level of functioning for each client.
- Provided respite services for caregivers who need short-term relief from caring for a loved one at home.
Education
GED -
Eureaka Adult Ed
Eureka, CA06-1997
Skills
- Operations Management
- Process Improvement
- Inventory Control
- Schedule development
- Strategic Planning
- Data Analytics
- Business Development
- Staff Management
- Process Monitoring and Improvement
- Employee Motivation
- Financial Management
- Contract Management
- Staff Discipline
- Training and mentoring
- Staff Development
- Business Administration
- Goal-Oriented
- Project Management
- Chemical Handling
- Housekeeping
- Proper chemical handling
- Hazardous Material Handling
- Health and Safety Regulations
References
References available upon request.
Timeline
House Keeping Supervisor Janitorial
A1 Cleaning
03.2019 - Current
In Home Care Provider
IHHS
01.2016 - 03.2019
GED -
Eureaka Adult Ed
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