Desiree Washington
Augusta,GA
Summary
Motivated and detail-oriented administrative professional with a strong foundation in office management, data entry, and customer service. Proficient in handling phone calls, scheduling appointments, managing files, and using Microsoft Office Suite. Quick to learn new systems, highly adaptable, and passionate about contributing to efficient office operations. Eager to support a team with excellent organizational and communication skills.
Overview
31
31
years of professional experience
Work History
DCG Residency Program Coordinator
Augusta University (AU), The Dental College of Georgia
Augusta
05.2024 - 11.2024
- Managing and overseeing the functions for all dental residency and fellowship programs (currently 8 residency programs and one fellowship program) in conjunction with the Advanced Education Committee Chair
- To include admissions, HR processing, Advanced Ed orientation, Employee Health scheduling, registration, program evaluation, Duty Hour management, core course management, accreditation, policy management, IT security system authorizer, graduation/certificate processing and annual coordination of resident recognition dinner.
DCG Faculty Support Liaison
Augusta University (AU), The Dental College of Georgia
Augusta
09.2011 - 05.2024
- Functioning as the liaison between The Dental College of Georgia, Human Resources, and the Office of the Vice President and Provost; responsible for working with the Vice Dean to ensure faculty processes accurately define the college regarding faculty appointments and other faculty related actions; providing resources to the departments for promotion and tenure, contract renewals, part-time/clinical/adjunct reappointments, pre-tenure review, and fiscal year contract/letter distribution; providing training and guidance to department administration on data entry; assisting with faculty recruitment process through coordination of position creation/changes, position posting on the AU website and USG Applicant Clearing House; creating faculty requisitions in PS HRMS recruitment; entering, maintaining, and tracking faculty applicants; sending faculty candidate reports to hiring department; completing data entry necessary to prepare for hire; and assisting with other tasks, duties and special projects as assigned.
Faculty Affairs Coordinator
Augusta University, Human Resources
Augusta
12.2008 - 09.2011
- Functioned as the liaison between HR, Schools, and Administrative Units, the Vice President of Instruction, and the Provost; responsible for working with the VP of Instruction and the Provost to ensure faculty processes accurately define the school, VPI, Provost, and HR responsibilities regarding faculty appointments and other faculty related actions; provided resources to the schools for promotion and tenure, contract renewals, part-time/clinical/adjunct reappointments, pre-tenure review, and fiscal/academic contract/letter development; provided training and guidance to schools on data entry requirements for BOR case creation and faculty ePAR transactions; assisted the VPI in the development of faculty processes and transaction deadlines; functioned as the AU contact for the USO Academic Affairs office; assisted with faculty recruitment process through coordination of position creation/changes, position posting on the AU website and USG Applicant Clearing House; created faculty requisitions in PS HRMS recruitment; entered, maintained, and tracked faculty applicants; sent faculty candidate reports to hiring department; completed data entry necessary to prepare for hire; and assisted with other tasks, duties and special projects as assigned.
Residency Program Specialist
Augusta University, Department of Dermatology
Augusta
04.2007 - 12.2008
- Served as the lead administrative position; provided administrative support for the sections to include supervising of personnel and office management; managed the workflow of the section chief; managed the Graduate Medical Education program, facilities, and financials; served as coordinator for conferences, meetings, and journal clubs.
Administrative Assistant II
Augusta University, Human Resources
Augusta
07.2006 - 04.2007
- Provided administrative support to the Director of Human Resources; served as first point of contact for customers, including staff and faculty, and as a liaison for the Director's Office; handled a variety of matters of a confidential and complex nature; maintained Director's calendar and email account; scheduled meetings; coordinated travel plans; screened incoming telephone calls, visitors, and mail; prepared correspondence; maintained correspondence files and/or binders; prepared and/or reviewed materials for Director's signature; maintained, organized, assisted with action minutes from various meetings on projects and assisting with follow up on items as necessary to ensure completion; coordinated agenda for staff meetings, recruited officers, chairpersons, and/or committee members to serve in the grievance process; assisted with notifying campus post office concerning announcements pertaining to holiday observances; revised/new policies and procedures; managed/distributed reports as required by state and federal law.
Administrative Assistant I
Augusta University, Medical College of Georgia, Department of Medicine
Augusta
08.2002 - 07.2006
- Provided administrative support to the Chairman of the Department of Medicine; maintained his calendar and travel arrangements; scheduled meetings; coordinated all faculty appointments and actions within the Department of Medicine, i.e., changes in time commitment, salary, job title, etc.; coordinated Section Chief/Director level, Centers of Excellence recruitments; handled all aspects of the Promotion and Tenure process; transcription; general administrative duties.
Sr. Administrative Secretary
Augusta University, Medical College of Georgia, Department of Medicine
Augusta
11.2001 - 07.2002
- Provided customer service; MTE management; pulled and filed patient shadow charts; distributed mail; coordinated the call schedule and calendar; coordinated Journal Club lunches; assisted in Fellowship coordination; prepared travel and expense reimbursement; provided academic support for the faculty and fellows; coordinated all faculty appointments and actions within the Department of Medicine, i.e., changes in time commitment, salary, job title, etc.; coordinated Section Chief/Director level, Centers of Excellence recruitments; transcription; general administrative duties.
Legal Secretary
Harrison & Lamar, Attorneys at Law
Augusta
07.1998 - 11.2001
- Updated and maintained database files; obtained, indexed and categorized medical records; transcription; prepared correspondence: created standard forms and documents; maintained calendars for attorneys; opened and closed files; received payments; answered six incoming lines, and screened phone calls; extensive client contact.
Legal Secretary (Internship)
Tiger Land Company
Martinez
07.1996 - 09.1996
- Augusta Technical College Internship (received supervised lab hours in the Business and Office Technology program); Opened and closed business; responsible for daily cash transactions and deposits; typed closing documents; prepared warranty deeds and security deeds for recording; posted monthly land payments; filed; answered multi-line phone.
Office Manager
Venus and Adonis
Augusta
03.1994 - 06.1998
- Opened and closed business; handled daily cash transactions; responsible for daily deposits; trained new employees; answered multi-line phone; booked appointments; ordered, priced, and stocked products; operated computer and cash register.
Skills
Communication:
Verbal and Written Communication
Active Listening
Presentation Skills
Leadership & Management:
Team Collaboration
Time Management
Critical Thinking:
Problem Solving
Creativity
Decision Making
Adaptability:
Learning Agility
Flexibility
Open-mindedness
Customer Service:
Empathy
Collaboration & Teamwork:
Cross-functional Teamwork
Mentorship
Timeline
DCG Residency Program Coordinator
Augusta University (AU), The Dental College of Georgia
05.2024 - 11.2024
DCG Faculty Support Liaison
Augusta University (AU), The Dental College of Georgia
09.2011 - 05.2024
Faculty Affairs Coordinator
Augusta University, Human Resources
12.2008 - 09.2011
Residency Program Specialist
Augusta University, Department of Dermatology
04.2007 - 12.2008
Administrative Assistant II
Augusta University, Human Resources
07.2006 - 04.2007
Administrative Assistant I
Augusta University, Medical College of Georgia, Department of Medicine
08.2002 - 07.2006
Sr. Administrative Secretary
Augusta University, Medical College of Georgia, Department of Medicine
11.2001 - 07.2002
Legal Secretary
Harrison & Lamar, Attorneys at Law
07.1998 - 11.2001
Legal Secretary (Internship)
Tiger Land Company
07.1996 - 09.1996
Office Manager
Venus and Adonis
03.1994 - 06.1998
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