Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Desiree Wetzel

Lewiston,ID

Summary

Motivated manager with a talent for building and leading teams, excellent customer relations and relationship-building skills. Utilizes independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Service-focused general manager committed to delivering positive customer experiences to promote loyalty and repeat business. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills, able to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving abilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Manager

Taco Bell
09.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.

Assistant Manager

Taco Bell
04.2024 - 09.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.

Assistant Manager

Taco Bell
03.2023 - 04.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

General Manager

Taco Bell
12.2017 - 03.2023
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Set clear expectations and created positive working environment for employees.
  • Maintained facility and grounds to present positive image.
  • Led and directed team members on effective methods, operations, and procedures.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.

Sales Manager

Aarons Furniture Store
06.2017 - 12.2017
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Managed accounts to retain existing relationships and grow share of business.
  • Established and cultivated solid business relationships with new or existing customers.
  • Implemented systems and procedures to increase sales.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Manager

Sonic
06.2016 - 07.2017
  • Launched quality assurance practices for each phase of development
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Server

Pizza Hut
09.2015 - 06.2016
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Checked guests' identification before serving alcoholic beverages.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cultivated warm relationships with regular customers.

Weigh Operator

Gavilon Grain
07.2015 - 09.2015
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Monitored and tracked warehouse inventory

Cleaner

Blue Ribbon
04.2015 - 06.2015
  • Organized and used industrial cleaning products following strict safety procedures.
  • Supervised supplies in inventory and submitted reorder requests.

Grill Cook

McDonald's
03.2015 - 05.2015
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Utilized problem-solving skills to address customer complaints.
  • Used cost-saving measures to maximize profits.
  • Followed recipes and cooking techniques for consistent results.
  • Worked closely with other kitchen staff to facilitate timely completion of orders.
  • Operated and maintained grills, fryers and other cooking equipment.
  • Prepared meals according to customer specifications.
  • Grilled, cooked and fried foods such as french fries, eggs, and pancakes.
  • Distributed food to team members with efficiency in high-volume environment.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned food preparation equipment, work areas, and counters or tables.
  • Cleaned and maintained kitchen equipment regularly.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
  • Monitored food temperatures for proper cooking and safe consumption.
  • Restocked stations and supplies during slower periods between rushes.
  • Stored and handled goods correctly to maintain freshness and condition.
  • Established and maintained productive staff relationships for positive working environments.
  • Provided support to crew members through all facets of food preparation and delivery.

Team Member

Arbys
06.2014 - 03.2015
  • Devised and implemented processes and procedures to streamline operations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Observed packing operations to verify conformance to specifications.
  • Learned all required tasks quickly to maximize performance.
  • Assisted customers in selecting merchandise best suited to needs.
  • Maintained productive, efficient approach to all tasks.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

High School Diploma -

Lewis-Clark State College
Lewiston, ID
05-2026

High School Diploma -

Lewiston High School
Lewiston, ID
05.2015

Skills

  • Sales Expertise
  • Product Analysis
  • Profit and Loss Accountability
  • Project Planning
  • Labor Cost Controls
  • Staff Development
  • Verbal and Written Communication
  • Staff Retention Programs
  • Training and Development
  • Staff Motivation
  • Performance Improvement
  • Team Oversight
  • Sales Promotion
  • Administrative Skills
  • Change Implementation
  • Organizational Restructure and Change
  • Time Management
  • Supervision and Training
  • Problem Resolution
  • Networking Abilities
  • Purchasing and Planning
  • Budgeting and Cost Control
  • Sales Planning and Implementation
  • Coaching and Mentoring
  • Performance Evaluations
  • Salary Structure
  • Strategic Planning
  • Event Management
  • New Business Development
  • Leadership
  • Marketing
  • Negotiation
  • Cash Handling
  • Decision-Making
  • Workplace Safety
  • Punctual and Reliable
  • Energetic and Enthusiastic
  • Training and mentoring
  • Delegation capabilities
  • Documentation And Reporting
  • Schedule Management
  • Operations Management
  • Equipment Troubleshooting
  • Problem-Solving
  • Active Listening
  • Critical Thinking
  • Conflict Resolution

Certification

  • Food Safety Modernization Act Certification – Food and Drug Administration, or accredited third parties.

Languages

Spanish
Elementary

Timeline

Shift Manager

Taco Bell
09.2024 - Current

Assistant Manager

Taco Bell
04.2024 - 09.2024

Assistant Manager

Taco Bell
03.2023 - 04.2024

General Manager

Taco Bell
12.2017 - 03.2023

Sales Manager

Aarons Furniture Store
06.2017 - 12.2017

Manager

Sonic
06.2016 - 07.2017

Server

Pizza Hut
09.2015 - 06.2016

Weigh Operator

Gavilon Grain
07.2015 - 09.2015

Cleaner

Blue Ribbon
04.2015 - 06.2015

Grill Cook

McDonald's
03.2015 - 05.2015

Team Member

Arbys
06.2014 - 03.2015

High School Diploma -

Lewiston High School

High School Diploma -

Lewis-Clark State College

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Desiree Wetzel