DESIREE WILLIAMS
Billings,MT
Summary
Knowledgeable motivated dispatcher with experience. Resourceful multitasker with proven skills in Routing techs jobs, optimizing routes and prioritizing calls.
Overview
12
12
years of professional experience
Work History
Dispatcher
Spectrum
Billings, MT
02.2024 - Current
- Tracked vehicles using GPS technology and provided real-time status updates as needed
- Assigned drivers to appropriate routes
- Developed strategies for improving efficiency within the dispatch department
- Resolved customer complaints related to service issues or delays
- Utilized computer systems to locate addresses, calculate estimated arrival times.
CNA
Parkview Nursing Home
Billings, MT
02.2021 - 08.2021
- Answered patient call lights promptly and responded to requests appropriately
- Documented patient care services by charting in designated areas
- Performed vital sign assessments
- Transported residents within the facility as needed
- Educated patients on self-care techniques that would help them maintain their independence
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately
- Administered medications under supervision of a licensed nurse
- Aided with activities of daily living, including bathing, dressing, and grooming
- Assisted patients in ambulation and transfers using proper body mechanics
- Provided emotional support to family members during tough times
- Reported changes in patient conditions to registered nurse or physician.
Beet Operator
Western Sugar Co op
Billings, MT
06.2019 - 12.2019
- Adjusted speed of belts according to product specifications and requirements
- Checked material flow rate against established standards to ensure accuracy
- Monitored and adjusted equipment settings to ensure optimal performance of the conveyor system
- Collaborated with team members to identify areas for improvement in efficiency or quality control measures.
Industrial Insulator
Redi Services Llc
Watford City, ND
08.2018 - 12.2018
- Repaired or replaced damaged parts or sections of insulation material as needed
- Applied fireproofing materials to structural steel members in accordance with plans and specifications
- Used hand tools such as knives, saws, tape measures, staplers, and hammers
- Assisted in the installation of insulation on industrial pipes and equipment
- Cut material to fit around obstructions or into odd shapes using hand tools or power saws
- Worked closely with other contractors to coordinate tasks during large scale projects.
LABORER
JCL Safety Services LLC
Laurel, MT
02.2018 - 05.2018
- Fill water bins with ice and water
- Fill out JSA's PPE
- Confined space Fire watch.
Hand
Excel modular and Scaffold
Billings, MT
09.2016 - 02.2017
- FIREWATCH
- Contain sparks Sweep up debris and wet ground
- Fill out JSA Fill out safety observation cards
- Stop work authority Fall prevention PPE.
CNA
St. Johns Nursing Home
Billings, MT
02.2014 - 08.2014
- Obtains patient vital signs, including pain scale, height, and weight
- Provides all cares to patients including; oral, grooming, personal hygiene, dressing, bathing, range of motion, ambulation, dining
- Delivers care according to patient's individual care plan in a manner that respects the resident's dignity and privacy
- Collects and labels specimens and performs waived testing per unit expectation.
Crew Member
McDonalds
Laurel, MT
08.2012 - 01.2014
- Customer Service
- Customer Resolution
- Front Counter, Order Taker, Drive Thru
- Dish Washer
- Grill and Assembly.
Education
High School Diploma -
Laurel High School
Laurel, MT05.2013
Some College (No Degree) -
UMA Ultimate Medical Academy
Clearwater, FLSkills
- Construction Laborer
- Medical terminology knowledge
- Customer Relations
- Compassion and Empathy
- Diligent and focused
- Reliable and consistent
- Skilled in maintenance and organization
- Insulation Installation
Timeline
Dispatcher
Spectrum
02.2024 - Current
CNA
Parkview Nursing Home
02.2021 - 08.2021
Beet Operator
Western Sugar Co op
06.2019 - 12.2019
Industrial Insulator
Redi Services Llc
08.2018 - 12.2018
LABORER
JCL Safety Services LLC
02.2018 - 05.2018
Hand
Excel modular and Scaffold
09.2016 - 02.2017
CNA
St. Johns Nursing Home
02.2014 - 08.2014
Crew Member
McDonalds
08.2012 - 01.2014
High School Diploma -
Laurel High School
Some College (No Degree) -
UMA Ultimate Medical Academy