Desiree Williams

• Maintained accurate CRM records, sales forecasts, and pipeline reports for transparency with sales leadership.
• Developed and expanded portfolio of high-profile SLED accounts, driving consistent revenue growth.
• Negotiated contracts that maximized profit margins while ensuring competitive pricing for clients.
• Consistently exceeded monthly sales quotas through diligent prospecting and effective closing techniques.
• Generated over $10,000,000 in revenue by managing multiple high-profile accounts.

• Provided extensive support in sales, technical and business areas to key accounts.
• Collaborate cross-functionally with internal teams (pre-sales, legal, marketing, product) to deliver tailored solutions that meet client needs and comply with public sector requirements.
• Represent the organization at SLED-focused events, conferences, and forums to enhance brand visibility and generate qualified leads.
• Monitor and analyze industry trends, competitive landscape, and emerging technologies to inform sales strategy and client engagements.
• Accomplished 125% Quota Retirement in 2020 and 136% in 2021 accomplishing year over year growth during a pandemic and security breach.

• Built strong relationships to increase client satisfaction and address needs promptly in the Northeast SLED Territory.
• Maintained high client retention rate through exceptional service and proactive support.
• Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Developed long-lasting relationships by delivering outstanding customer support and service.
• Enhanced interdepartmental communication for improved problem-solving and collaboration.
• Coordinated cross-team efforts to ensure seamless product and service delivery to clients.

• Managed sales and account teams to ensure service delivery for existing clients.
• Conducted renewal discussions with C-level decision makers across diverse markets.
• Oversaw 20-member sales team, achieving departmental objectives through strategic leadership.
• Established incident management processes to enhance departmental efficiency and responsiveness.
• Led engagement managers in collaborative solutions to drive timely project completion.
• Tracked issues and risks while providing status updates and escalating concerns effectively.

Interfaced with Korcett's C-level leadership on project status within assigned portfolio.

• Tracked issues and risks while communicating status updates and escalating concerns for all clients.
• Ensured compliance with established checkpoints across all engagements within portfolio.
• Guided and mentored senior engagement managers, functional consultants, and data consultants during implementations.
• Managed account management team to achieve revenue retention goals and client success throughout contractual terms.

• Directed Public Relations and Marketing department to enhance brand visibility.
• Spearheaded redesign of company vision and branding initiatives.
• Developed website copy and marketing collateral to support outreach efforts.
• Managed media relations, including website updates, conferences, and publications.
• Coordinated networking opportunities for conferences and client meetings.