Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

DESIREE WILLIAMS

SHREVEPORT,USA

Summary

Youth Program Coordinator with a track record of successful program development and budget management at YWCA NWLA. Expertise in data entry and community outreach, leading to strengthened partnerships and enhanced resources for participants. Strategic lesson planning and effective communication skills resulted in increased engagement and participant satisfaction, aligning with organizational objectives.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Youth Program Coordinator

YWCA NWLA
Shreveport, LA
08.2021 - Current
  • Facilitated engaging sessions for female youth at local middle and high schools.
  • Developed lesson plans and activities tailored to interests of young girls.
  • Assisted with budget management to ensure financial objectives were met within allocated funds.
  • Served as a positive role model for participants by demonstrating appropriate behavior expectations.
  • Spoke to community groups to explain and interpret purposes, programs, and policies.
  • Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Developed relationships with local businesses to expand resources available through the program.
  • Maintained accurate records of attendance and participation in program activities.
  • Collaborated with community partners to create opportunities for mentoring or internships for participants.
  • Created monthly reports detailing program progress, successes, challenges and recommendations for improvement.
  • Facilitated workshops on topics such as leadership skills, college and career readiness, conflict resolution, and public speaking.

Youth Program Coordinator

The Salvation Army Boys & Girls Club
Shreveport, LA
07.2017 - 09.2021
  • Executed data entry and maintained member tracking systems efficiently.
  • Managed phone communications and responded to emails promptly.
  • Took notes during council meetings and prepared minutes for submission.
  • Organized files systematically to ensure easy access.
  • Ordered supplies as needed to support operational efficiency.
  • Coordinated scheduling of programs and events for club members.
  • Submitted accurate reports on scheduled programs to overseeing managers.
  • Secured volunteers for events while supervising staff effectively.
  • Kept program on-track with well-coordinated activity schedules and parent communications.
  • Implemented and evaluated staff, volunteer or training programs.
  • Developed relationships with local businesses to expand resources available through the program.
  • Maintained accurate records of attendance and participation in program activities.
  • Responded promptly to inquiries from parents and guardians regarding their child's involvement in the program.
  • Recruited, interviewed, and hired volunteers and staff.
  • Monitored participant behavior during activities to ensure safety was maintained at all times.
  • Assisted with grant writing initiatives aimed at increasing funding sources for the program.
  • Scheduled staff for adequate supervision of children and effective implementation of scheduled activities.

Supervisor

Ekhaya Youth Project, Inc
Shreveport, LA
12.2014 - 07.2017
  • Supervised team of 10 to 15 staff to ensure effective service delivery.
  • Managed caseload of 50 to 60 youth and families, maintaining compliance with standards.
  • Conducted weekly audits of caseloads and progress notes to evaluate performance.
  • Submitted all required documentation to corporate office in a timely manner.
  • Facilitated weekly meetings with team members to discuss progress and strategies.
  • Provided support services to families, enhancing community engagement.
  • Conducted safety drills and shared safety tips with team members for preparedness.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.

Bookkeeper/Food & Beverage Manager

G2 GOLF LLC / The Golf Club at StoneBridge
Bossier City, LA
10.2011 - 05.2014
  • Managed accounts payable and receivable to ensure accurate financial tracking.
    Supervised employees to maintain productivity and team cohesion.
    Processed payroll efficiently to ensure timely employee compensation.
    Handled member billing inquiries, resolving issues promptly.
    Maintained organized filing systems for easy access to records.
    Ordered food and office supplies to support operational needs.
    Provided customer service to enhance client satisfaction and resolve concerns.

Operations Clerk

BARKSDALE CLUB, BARKSDALE AFB
BARKSDALE AFB, LA
06.2010 - 12.2011
  • Managed payroll processing and invoicing to ensure timely payments.
    Oversaw file maintenance and acted as custodian of records.
    Handled data entry tasks for accurate record-keeping.
    Ordered supplies to maintain stock levels and support operations.
    Assisted with event setup, collaborating with caterers for seamless execution.
    Greeted customers and provided exceptional service as cashier.
    Processed payments efficiently while managing club memberships and inquiries.
    Answered phones promptly to address customer concerns and facilitate communication.

TAX PREPARER/RECEPTIONIST

SPEEDY TAX SERVICES
Shreveport, LA
12.2008 - 05.2010
  • Greeted customers to create welcoming environment.
    Prepared and filed taxes electronically, ensuring accuracy and compliance.
    Managed inbound and outbound calls to address customer inquiries.
    Printed checks efficiently for timely payments.
    Conducted follow-ups with customers to enhance service satisfaction.

Administrative Assistant

RED RIVER SANITORS/LASER LURE INC.
Shreveport, LA
03.2009 - 07.2009
  • Managed inbound and outbound calls to enhance customer engagement.
    Processed online web orders efficiently, ensuring timely fulfillment.
    Conducted customer follow-ups to resolve inquiries and strengthen relationships.
    Performed quality control checks to maintain service standards.
    Checked inventory regularly to support accurate stock management.
    Processed customer payments swiftly to ensure financial accuracy.
    Created invoices promptly for smooth billing operations.
    Executed data entry tasks and organized mail filing systematically.

Appointment Scheduler

ABI ATTORNEY SERVICES
Vallejo, CA
05.2004 - 03.2005
  • Facilitated provision of medical and employment records to attorneys and insurance companies.
    Executed data entry tasks with high accuracy.
    Managed high volume of inbound and outbound calls efficiently.
    Coordinated field routes for field representatives to optimize travel.
    Scheduled appointments to ensure effective time management.
    Addressed general clerical needs to support office operations.

Receptionist

LIBERTY TAX SERVICES
Vallejo, CA
01.2004 - 04.2004
  • Managed high volume of inbound and outbound calls to ensure effective communication.
    Greeted customers promptly, fostering a welcoming environment.
    Executed filing of paperwork for efficient document management.
    Scheduled appointments, optimizing organizational workflow.
    Performed data entry tasks with accuracy and attention to detail.

Assistant Manager

SUSIE DEALS
Vallejo, CA
08.2002 - 02.2003
  • Managed store operations, including opening and closing procedures.
    Executed cash drops to ensure secure handling of funds.
    Supervised employees to maintain productivity and customer service standards.
    Scheduled work shifts for employees to optimize staffing efficiency.
    Stocked shelves to guarantee product availability for customers.
    Processed transactions as cashier, balancing cash drawer consistently.
    Oversaw shipping and receiving activities to streamline inventory management.

Janitor

DEPENDABLE JANITORIAL SERVICES
Vallejo, CA
01.2002 - 01.2003
  • Executed floor sweeping and mopping to maintain cleanliness.
    Performed restroom cleaning to ensure hygiene standards.
    Conducted dusting and vacuuming to enhance appearance of facilities.
    Addressed various janitorial needs as required.

UNLOADER/Overnight Stocker

WALMART
Vallejo, LA
10.1996 - 12.1997
  • Unloaded delivery trucks to ensure timely inventory availability.
    Stocked shelves to maintain organized product displays.
    Constructed end caps and four-way displays to enhance merchandising strategies.
    Assisted in training new team members to promote efficient onboarding.

Education

High School Diploma -

ARMIJO HIGH SCHOOL
CA
06.1994

Bachelor of Business Administration and Management - Business

Remington College
Dallas, TX

Skills

  • Program development and lesson planning
  • Budget management and record keeping
  • Data entry and community outreach

Affiliations

  • Youth Ministry Leader

Certification

  • Medicare Advocate

References

References available upon request.

Timeline

Youth Program Coordinator

YWCA NWLA
08.2021 - Current

Youth Program Coordinator

The Salvation Army Boys & Girls Club
07.2017 - 09.2021

Supervisor

Ekhaya Youth Project, Inc
12.2014 - 07.2017

Bookkeeper/Food & Beverage Manager

G2 GOLF LLC / The Golf Club at StoneBridge
10.2011 - 05.2014

Operations Clerk

BARKSDALE CLUB, BARKSDALE AFB
06.2010 - 12.2011

Administrative Assistant

RED RIVER SANITORS/LASER LURE INC.
03.2009 - 07.2009

TAX PREPARER/RECEPTIONIST

SPEEDY TAX SERVICES
12.2008 - 05.2010

Appointment Scheduler

ABI ATTORNEY SERVICES
05.2004 - 03.2005

Receptionist

LIBERTY TAX SERVICES
01.2004 - 04.2004

Assistant Manager

SUSIE DEALS
08.2002 - 02.2003

Janitor

DEPENDABLE JANITORIAL SERVICES
01.2002 - 01.2003

UNLOADER/Overnight Stocker

WALMART
10.1996 - 12.1997

High School Diploma -

ARMIJO HIGH SCHOOL

Bachelor of Business Administration and Management - Business

Remington College

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DESIREE WILLIAMS