Desiree Seburn-Williamson

• Travel & personal assistant to CFM Religious Affairs, coordinator, scheduling appointments, office work, cleaning, & transportation to and from appointments.

• Received visitors at the front desk, answered, screened, and forwarded incoming phone calls
• Assisted with daily activities for residents, religious services, and transported patients to and from appointments
• Planned and coordinated social, physical, and educational development.

• Conducted crisis assessments and crisis intervention services to address the needs of consumers experiencing psychiatric emergencies
• Assessed for alternatives to meet the needs of consumers and made referrals to facilities
• Developed individual plans to meet the needs of consumers in crisis.

• Enhanced customer satisfaction by providing timely and accurate flight information.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
• Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
• Customer service to the Domestic and International traveling industry,
• Ticket sales, baggage and gate management.
• Handled customer comments and complaints and provided resolutions
  

• Assisted unaccompanied minors, disabled, elderly, and

terminally ill passengers.