Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Desiree Wilson

Winters,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Goodwill West Texas
Abilene, TX
12.2021 - Current
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Process all volunteer/community service applications and determine eligibilty.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Was primary overseer of Housing Stability program, reviewing eligibility documentation and determining approval.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Responded to customer issues to provide immediate resolution and improve retention.

Secretary

Sure Shot Pest Control
Abilene, TX
02.2021 - 12.2021
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Updated records of driver locations, delays, and cancellations.
  • Resolved customer complaints related to service issues or delays.

Collector

Immediate Credit Recovery
San Angelo , TX
01.2019 - 03.2020
  • Managed customer accounts by obtaining payment information and updating records.
  • Verified customer account balances and processed payments accordingly.
  • Negotiated payment arrangements with customers who were past due on their accounts.
  • Maintained accurate records of all collection activities in the system database.
  • Assisted customers with inquiries regarding billing statements and account status.
  • Prepared monthly reports summarizing collections activity for management review.
  • Utilized various software programs to track customer transactions, manage data entry tasks, generate reports.
  • Adhered strictly to all applicable federal laws governing consumer protection rights during collection activities.

Education

High School Diploma -

Winters High School
Winters, TX
05-2017

Some College (No Degree) - General Studies

Howard College
San Angelo, TX

Skills

  • Scheduling
  • Memo preparation
  • Calendar Management
  • Expense Reporting
  • Reception oversight
  • Information Security
  • Spreadsheet Management
  • Filing
  • Data Entry
  • Appointment Scheduling

Certification

  • CPR
  • AED
  • Adult First Aid

Languages

English
Professional

Timeline

Administrative Assistant

Goodwill West Texas
12.2021 - Current

Secretary

Sure Shot Pest Control
02.2021 - 12.2021

Collector

Immediate Credit Recovery
01.2019 - 03.2020

High School Diploma -

Winters High School

Some College (No Degree) - General Studies

Howard College

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Desiree Wilson