Sports
Desiree Woods
customer service
Los Angeles,CA
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. . Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. I am a very Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. I am a very Kind and punctual individual who assists with nursing treatments, supports diagnostic procedures and provides companionship. I am passionate about improving well-being of others and providing compassionate treatment to patient community. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable Waitress, successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Trustworthy and dedicated bakery clerk at ralphs with 4 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. reliable problem solving team worker. I am a responsible Amazon delivery driver who brings great safety records, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle.
Overview
2
2
years of professional experience
1
1
Language
Work History
Homecare giver
Maxim Healthcare
Los angles, CA
2023.01 - 2024.06
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations, while dealing with different patients at once.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
Server
Parrys Pizzeria
01.2022 - 01.2023
- I Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs while maintaining a clean and organized dining area to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods for allergenic people.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Amazon Warehouse
Amazon
02.2022 - 10.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Checked packages and merchandise for damage and notified vendors.
- Assembled pallets and crates for secure transportation of materials.
- Performed general housekeeping and cleaning tasks.
Delivery Driver
Amazon
Simi Valley, CA
2023.11 - 2024.06
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Minimized company liability and risks to loads by obeying traffic laws.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Protected people and equipment from hazardous materials by using correct procedures.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Operated light trucks to deliver loads as far as 30 miles from home location.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
Bachelor's - Entrepreneur/Buisness
Grand Canyon University
Phoenix, AZ05.2025
Skills
- Respectful and Compassionate
- Patient Management
- Meal Assistance
- Problem Identification
- Compassionate Communication
- Mobility Support
- Ability to Lift
- Progressive Care
- Diet and Nutrition
- Ambulating Patients
- First Aid and Safety
- Running Errands
- Client Transportation
- Dining Room Support
- Community Activities
- Personal Care Assistance
- Bathing and Dressing
- Medication and Appointment Reminders
- ADLs Assistance
- Companionship and Emotional Support
- Independent Living
- Attentive to People
- Meal Planning and Preparation
- High-Energy and Stamina
- Active Listening
- High-Volume Dining
- Food Safety Oversight
- Menu Item Recommendation
- Reading Comprehension
- Plates Presentation
- Server Improvements
- Ordering Procedures
- Cash Register Operations
- Table Setting Arrangements
- Coordination
- Sales Techniques
- Performance Improvement
- Warm and Friendly
- Bill Computation
- Dining Area Maintenance
- Age Verification
- Billing and Payment Processing
- Food Preparation and Safety
- Menu Memorization and Presentation
- Specials Promotion
- Intuit QuickBooks Point-of-Sale
- Quality Control
- Sheet Banding
- Verifying Time Sheets
- Facetime
- Investigative Auditing
- General Housekeeping
- Speaking
- Store Planning and Display Design
- Good with Numbers
- Data Accuracy
- Wrapping and Boxing
- Google Docs
- Efficient Routing
- Handheld Computer Device Software
- Scaffolding Installation and Removal
- Tool and Supply Organization
- Route Deliveries
- Work Assignments
- Inventory Recordkeeping
- Operations Support
- Organized Paperwork
- Cargo Security
- Materials Handling Safety Training
- Product Verification
- Monitoring
- Behavior Redirection
- Dependable and Responsible
- Multitasking and Organization
- Educational Strategies
- Credit Card Transaction Processing
- Bus Tables
- Customer Service Management
- Ability to Lift 30 Pounds
- Wine and Liquor Service
- Food Safety
- Recommend Menu Items
- To-Go Order Preparation
- Menu Knowledge
- Transactions and Cash Handling
- Customer Loyalty
- POS Transactions
- Critical Thinking
- Teambuilding
- Training and Development
- Self-Motivated
Work Preference
Work Type
Full TimePart TimeInternshipLocation Preference
On-SiteImportant To Me
Career advancementFlexible work hoursPaid sick leaveHealthcare benefits401k matchWork-life balanceCertification
- Online Training for my CPR certification - 2 weeks
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Documented and resolved customer complaint which led to great customer feedback.
- Supervised team of 5 staff members while working as a assistant manager at grabbagreen in dallas TX.
Affiliations
- Grace food pantry in grapevine Tx
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
HP I7
Timeline
Delivery Driver
Amazon
2023.11 - 2024.06
Homecare giver
Maxim Healthcare
2023.01 - 2024.06
Amazon Warehouse
Amazon
02.2022 - 10.2022
Server
Parrys Pizzeria
01.2022 - 01.2023
Bachelor's - Entrepreneur/Buisness
Grand Canyon University