Desiree Wright
Office Manager
Williamston,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Financial Consultant
Hagan And Rodriguez Periodontics
05.2022 - Current
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Assisted clients with budgeting and cash flow management.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Studied financial documents to identify potential areas needing improvement.
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
Office Manager
Spartan Vision Center
01.2018 - 05.2022
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Maintained computer and physical filing systems.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front Office Coordinator
Rodemtree Family Dentistry
10.2017 - 01.2018
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Monitored office supplies by checking inventory and placing orders.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Inventoried and ordered office supplies to maintain availability of products.
- Entered and maintained departmental records in company database.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated records and files to maintain document compliance.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Office Manager
Dr. Byron Craig DDS
11.2015 - 09.2017
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
Master of Science - Criminal Justice
Purdue University Global
Chicago, IL06.2017
Bachelor of Science - Criminal Justice Administration
Kaplan University
Davenport, IA09.2014
Skills
- Sales Expertise
- Business Development
- Financial Knowledge
- Correspondence Writing
- Cash Handling
- Consultative Techniques
- Client Needs Assessment
- Customer Care
- Communications Expertise
Certification
- FEMA Training -2015-2017
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Financial Consultant
Hagan And Rodriguez Periodontics
05.2022 - Current
Office Manager
Spartan Vision Center
01.2018 - 05.2022
Front Office Coordinator
Rodemtree Family Dentistry
10.2017 - 01.2018
Office Manager
Dr. Byron Craig DDS
11.2015 - 09.2017
Master of Science - Criminal Justice
Purdue University Global
Bachelor of Science - Criminal Justice Administration
Kaplan University
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