Desiree Wright
Deltona,USA
Summary
Experienced healthcare professional known for making impactful contributions in patient services. Skilled in managing patient interactions and ensuring operational efficiency. Strong emphasis on team collaboration and adaptability to changing demands. Recognized for exceptional organizational and interpersonal skills that promote a positive patient experience.
Overview
14
14
years of professional experience
Work History
Patient Services Specialist
Nemours Children's Primary Care
10.2023 - Current
- Coordinated patient scheduling and managed appointment confirmations to enhance clinic efficiency.
- Ensured accurate patient data entry into electronic health record systems, maintaining compliance with privacy regulations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on operational workflows and best practices for patient interaction and service excellence.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Inputted accurate patient insurance, billing and payment information in Epic.
- Contacted insurance company to verify patient coverage before visit.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
Deputy Clerk
Seminole County Clerk of the Courts
10.2017 - 04.2023
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Answers telephone promptly, responds to questions regarding court documents from persons in the legal system, other governmental agencies and the general public.
- Reviews documents, researches discrepancies and verifies information.
- Schedule court cases for hearing dates, develops and maintains calendars of cases set for trial and other proceedings and record dispositions.
- Ensures necessary documents are included in all case files before submitting them to court.
- Performs a wide variety of legal clerical support work requiring a thorough knowledge and understanding of court functions policies and procedures within the area assigned.
- Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
- Tracked internal legal documents and verified submittals to Clerk's office for signature and execution to comply with predetermined guidelines.
Procurement Administrative Assistant
Florida Virtual School
10.2016 - 10.2017
- Data-entry
- Scanning, copying and faxing
Administrative Assistant
Nextran Truck Center
06.2012 - 09.2014
- Answered and quickly redirected up to 120 calls per day.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed office supplies, vendors, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Processed client rebate reconciliation, reporting and check requests.
- Processed accounts receivable and accounts payable.
- Maintained a clean reception area, including lounge and associated areas.
- Obtained signatures for financial documents and internal and external invoices. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Customer Service Representative
Connexions
05.2011 - 05.2012
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 20 calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Education
Associate of Applied Science - Criminal Justice
Columbia Southern University
12.2012
Associate of Applied Science - undefined
Orlando Culinary Academy
01.2006
Skills
- Accurate and detailed
- Advanced clerical knowledge
- Multi-line phone proficiency
- Database management
- Appointment scheduling
- Insurance verification
- Follow-up coordination
- Patient confidentiality
Timeline
Patient Services Specialist
Nemours Children's Primary Care
10.2023 - Current
Deputy Clerk
Seminole County Clerk of the Courts
10.2017 - 04.2023
Procurement Administrative Assistant
Florida Virtual School
10.2016 - 10.2017
Administrative Assistant
Nextran Truck Center
06.2012 - 09.2014
Customer Service Representative
Connexions
05.2011 - 05.2012
Associate of Applied Science - undefined
Orlando Culinary Academy
Associate of Applied Science - Criminal Justice
Columbia Southern University
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