Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic

Desiree Y. Huff

Employee Relations
Augusta,GA

Summary

Highly accomplished and performance-driven HR professional with 10+ years of experience seeking a challenging HR role. Leveraging expertise in employee relations, team leadership, and organizational development to drive success in multiple industries. Dedicated to building strong teams, enhancing employee relations, and optimizing organizational performance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Manager Employee Relations/Training & LMS

Sizemore, Inc
08.2023 - Current
  • Oversee the daily operations of the Associate Relations team and training team.
  • Manage and resolve complex employee relations issues, handling approximately 50 investigations on a monthly basis
  • Conduct thorough and unbiased investigations.
  • Establish productive and trusting relationships across role groups and support the core values in all interactions.
  • Maintain and apply in-depth knowledge of legal requirements related to the day-to-day management of employees to reduce legal risk and ensure compliance.
  • Work hand in hand with the legal counsel to have a positive outcome in all legal and EEOC concerns.
  • Prepare and analyze data to create training strategies for the management team for leadership growth and improvement in the workplace.
  • Working closely with the training and LMS team to create dynamic training for the leadership team and front-line staff.
  • Educate and support leadership and people managers on employee relations expectations and best practices.
  • Provide people-focused coaching and mentorship support for leadership, functional heads, managers, and individual employees.
  • Provide guidance with performance management, as well as education on FMLA, ADA - disability or health-related issues.
  • Ensuring adherence to laws, regulations, and company policies, resulting in improvement in overall work environments.
  • Developed policies and procedures aligned with company objectives and values, promoting organizational consistency and best practices.

Employee Relations

Sizemore, Inc
03.2022 - 08.2023
  • Implemented comprehensive employee relations (ER) protocols, establishing the intake process, reporting process with tracking and trending of concerns, and delivering ER training.
  • Provided daily guidance to employees and managers on various employee relations matter such as performance management, FMLA, ADA - disability or health-related issues, claims of unfair treatment, discrimination, or harassment, fostering a culture of fairness, equity, objectivity, and consistency.
  • Conducted effective and unbiased investigations, providing updates to senior leadership for appropriate corrective actions. Handling approximately 50 investigations a month.
  • Collaborated closely with management and employees, to cultivate a positive work relationship, boost morale, drive productivity and retention.
  • Developed policies and procedures aligned with company objectives and values, promoting organizational consistency and best practices.
  • Conducted thorough exit interviews, gathering valuable data on termination reasons and implementing strategies to improve employee retention.
  • Educated and support senior leadership and proactively identify any mitigating potential risk factors that could adversely impact company operations and overall success.
  • Working hand-in-hand with company assigned legal counsel to resolve all legal, Labor board, and EEOC matters.
  • Led employee relations through effective communication, coaching, training, and development.

Associate Relations, ECP Concerns Coordinator

Planet Forward
09.2017 - 03.2022
  • Conducted thorough investigations of employee work environments to ensure strict adherence to laws, regulations, and company policies, resulting in a 10% improvement in overall work environments.
  • Facilitated confidential resolutions for employee concerns, including labor disputes cases, achieving a resolution rate of 85% within 30 days or less.
  • Investigated allegations forwarded from the U.S. Nuclear Regulatory Commission, under the direction of the Employee Concerns Manager and/or Employee Concerns Program Functional Manager.
  • Delivered comprehensive training on the Employee Concerns Program and Safety Conscious Work Environment to a diverse group of 40+ nuclear employees on a weekly basis.
  • Conducted thorough exit interviews for nuclear employees as part of the Employee Concerns Program, ensuring a comprehensive understanding of their experiences and concerns.
  • Evaluated an average of 12+ incoming concerns monthly, utilizing safety regulations as a guide to determine appropriate resolution methods and assigning priority accordingly.
  • Proactively identified and notified management of issues with the potential to adversely affect the safety or health of plant personnel or the public, ensuring immediate action and response.
  • Promoted and encouraged open-minded communication, fostering equitable problem resolution while advising employees of their rights and responsibilities.
  • Served as a skilled liaison between employees, Labor Relations, and other HR/Compliance departments, facilitating effective collaboration and communication.

Dispatch Operations Supervisor

WOW Internet, Cable & Phone
12.2006 - 08.2016
  • Implemented effective HR strategies to optimize the performance of teams of up to 50 employees, resulting in a remarkable overall performance rate of 93% and earning three team awards for highest performance at 97%.
  • Played a key role in the recruiting and staffing process, including coordinating logistics, educating staff on required skills, and creating staffing work schedules to ensure optimal coverage and productivity.
  • Utilized ADP HRIS to manage the weekly payroll process, ensuring accurate and timely compensation for all team members.
  • Demonstrated exceptional customer service skills by anticipating and interpreting customer needs and promptly identifying appropriate solutions to exceed expectations.
  • Acted as a point of escalation for Field Supervisors, Customer Service Supervisors, and both internal and external customers, effectively resolving issues and maintaining positive relationships.
  • Prepared and presented comprehensive weekly and monthly progress-to-goal and Key Performance Indicator (KPI) reports to the Executive Staff, providing valuable insights and contributing to informed decision-making.
  • Led transparent and collaborative performance review sessions, incorporating 360- feedback to ensure fair and objective evaluations and fostering employee growth and development.

Education

Bachelor of Business Management - Business Management

University of Phoenix
Chicago, IL
01.2009

Skills

  • Team Building and Leadership
  • Employee Relations
  • Organizational Development
  • Performance Management
  • Project Management
  • Data Analysis
  • Workday
  • ADP
  • Paylocity
  • Customer service
  • Conflict resolution
  • Staff training and development

Certification

  • Workplace Investigation - Black in HR
  • Leadership Development Program - University Of Phoenix
  • Employee Relations and Conflict Resolution Workshop - SHRM
  • Mental Health First Aid USA – Adult - National Council for Mental Wellbeing

Affiliations

  • SHRM - Society Human Resources Management
  • HRCI - Human Resources Certification Institute

Languages

English
Full Professional

Timeline

Manager Employee Relations/Training & LMS

Sizemore, Inc
08.2023 - Current

Employee Relations

Sizemore, Inc
03.2022 - 08.2023

Associate Relations, ECP Concerns Coordinator

Planet Forward
09.2017 - 03.2022

Dispatch Operations Supervisor

WOW Internet, Cable & Phone
12.2006 - 08.2016

Bachelor of Business Management - Business Management

University of Phoenix

Similar Profiles

CREATE PROFILE
Desiree Y. HuffEmployee Relations