Desiree Zamora
The Bronx,NY
Summary
Dedicated professional with experience in home care and receptionist roles. Known for exceptional customer service, bilingual communication, and efficient schedule management. Ready to leverage strong organizational skills to improve client experiences and operational efficiency.
Overview
5
5
years of professional experience
Work History
Home Care Aide
Marks Home Care
New York, NY
02.2023 - 01.2026
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed personalized care plans in collaboration with healthcare professionals.
- Administered medications and monitored health conditions as directed by medical staff.
- Maintained accurate records of client progress and changes in condition.
- Provided companionship and emotional support to enhance clients' well-being.
Receptionist
PAC Program
New York, NY
01.2021 - 08.2022
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing information flow and collaboration.
- Maintained accurate records of incoming calls and messages using office management software.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Paralegal Studies
Bronx Community College
Bronx, NYSkills
- Medication administration
- Client documentation
- Recording vital signs
- Telephone skills
- Organization skills
- Appointment scheduling
- Schedule management
- Bilingual
- Clerical support
Timeline
Home Care Aide
Marks Home Care
02.2023 - 01.2026
Receptionist
PAC Program
01.2021 - 08.2022
Paralegal Studies
Bronx Community College