Desiree Jessica Aikens

Work History

Photographer

Entrepreneurship

04.2000 - Current

Photographed high-quality images for various print and digital projects.
Digitally edited photos to enhance appearance.
Planned and prepared for on-location and studio shoots.
Edited, toned, captioned and uploaded photographs for publication.
Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
Completed complex photo shoots at indoor and outdoor venues.
Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
Experimented with different lighting effects to deliver unique images.
Selected and set up appropriate props, backdrops and lighting.
Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
Archived photographs on computers and servers.
Inspected proofs to verify quality and determine needed adjustments and retouches.
Shot photographs in controlled lab, field and remote environments.
Defined and recommended detailed solutions to capture images.
Maintained and shared portfolios of artistic work to demonstrate styles, interests and abilities with potential customers.
Performed advanced computer processing of images for assignments.
Tracked inventory for photo products and equipment.
Produced album publicity photo sessions for artists.
Fabricated camera mounts and cases to capture images and protect equipment.

Culinary Specialist

United States Navy, CVN

01.2020 - 03.2021

Storing and cataloguing food for aircraft carrier
Creating recipes to feed 5,000 sailors
Communicating with chain of command for deployments
Learning measuring techniques
Serving food in the galley and for special events
Making sure all funds for new product are documented and sent to the ship
Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
Established food preparation procedures and guidelines to promote meal consistency and quality.
Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
Planned menus and ordered various food stock to provide balanced and nutritious meals.
Inspected deliveries for accuracy and safety.
Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.

Tier 1 Tech Support Agent

Comcast Business Class Call Center

01.2015 - 01.2020

Supervisor Escalation Team
Revenue Assurance Team
Triage Escalation Team
COS Team (Change of service)
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Configured hardware, devices and software to set up work stations for employees.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Removed malware, ransomware and other threats from laptops and desktop systems.
Patched software and installed new versions to eliminate security problems and protect data.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Maintained servers and systems to keep networks fully operational during peak periods.

Mobile Cell Phone Specialist

Target Mobile

06.2014 - 01.2015

Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Resolved concerns with products or services to help with retention and drive sales.
Educated customers on company systems, form completion and access to services.

Electronics Sales Associate

Best Buy

06.2012 - 06.2014

Greeted customers, helped locate merchandise and suggested suitable options.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
Informed customers of current store promotions to encourage additional sales purchases.
Displayed merchandise by arranging in appealing ways to boost sales.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Checked to see if requested items were available from store's inventory.
Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
Processed credit and debit card payments to complete customer buying experience.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Applied knowledge of electronics products to educate prospects and customers.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Supported loss prevention goals by monitoring shopper behavior.
Tracked down hard-to-find merchandise at diverse locations.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Listened to customer needs and desires to identify and recommend optimal products.

Summary

Overview

Work History

Photographer

Culinary Specialist

Tier 1 Tech Support Agent

Mobile Cell Phone Specialist

Electronics Sales Associate

Education

Master's - information systems and Technology

Bachelor's Degree - Information Systems and Technology

Associates - Business Administration and Information Systems and Technology

Skills

Timeline

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