Desiree Marie Castillo
El Paso,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
11
11
years of professional experience
Work History
Business Owner
La Bartender
12.2020 - Current
- Being a bartender for years allowed me to start my own business for private events in and out of town
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Trained and motivated employees to perform daily business functions.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Interacted well with customers to build connections and nurture relationships.
Bartender
Bucks Cabaret
09.2021 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Ojos Locos Sports Cantina
12.2019 - 05.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Call Center -Auditor
Gama LLC
06.2019 - 09.2019
- Worked in a call center in El Paso, TX for a company in Carlsbad, NM that needed help with their accounts. My job description at the time was an auditor.
- Appointed and authorized to examine accounts and agreements, compare the charges with the invoices, verify time sheets and money given or received, and state if the results match
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Analyze all invoices and make sure they are correct compared to the agreement made with the company.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Followed established auditing processes to meet internal and regulatory requirements.
Server
Twin Peaks
03.2019 - 07.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Bank Teller Drive Up /Call Center Representative
Wells Fargo Bank
09.2014 - 07.2019
- Customer service, completing transactions such as deposits, withdrawals, payments, cashier checks, cash advances, foreign currency.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Trained new hires on customer service policies and procedures.
Sales Associate
Bath & Body Works
10.2013 - 06.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Party Hostess
Adventure Zone
04.2013 - 08.2013
- Met needs of customer special requests to promote positive party experiences and build loyal clientele.
- Cheerfully briefed customers on facility rules, amenities and party policies.
- Prepared and served meals, beverages and desserts to party guests.
- Supervised party area and delivery of services to verify guests complied with facility safety rules.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Trained new recreation attendants on safety procedures and customer service tactics.
Sales Associate
Hollister Co.
09.2012 - 02.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
MBA - Business
New Mexico State University
Las Cruces, NM05.2026
High School Diploma -
Sault Area High School
05.2014
Skills
- Talent Allocation
- Regulatory Compliance
- Quality Assurance
- Employee Development
- Customer Relationship Management
- Payment Processing
- Customer Service
- Product Upselling
- Data Entry
- Document Translation
- [Spanish] Translation
- Cash Handling
- Financial Advising
- Customer Relationship Building
References
- David Avalos, Wells Fargo Branch Manager, 500 S. Main St, Las Cruces, NM, (915)208-2699
- Janelle Stevens, Bath & Body Works Store Manager, 4416 Interstate 75 Business Spur, Sault Sainte Marie, MI, (906)440-0102
- Rose Rueda, U.S Customs and Border Protections agent, 11264 Duster St, El Paso, TX, (915)637-0372
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Bucks Cabaret
09.2021 - 09.2022
Business Owner
La Bartender
12.2020 - Current
Server
Ojos Locos Sports Cantina
12.2019 - 05.2021
Call Center -Auditor
Gama LLC
06.2019 - 09.2019
Server
Twin Peaks
03.2019 - 07.2019
Bank Teller Drive Up /Call Center Representative
Wells Fargo Bank
09.2014 - 07.2019
Sales Associate
Bath & Body Works
10.2013 - 06.2014
Party Hostess
Adventure Zone
04.2013 - 08.2013
Sales Associate
Hollister Co.
09.2012 - 02.2013
MBA - Business
New Mexico State University
High School Diploma -
Sault Area High School
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