Desiree Straughn

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Developed strong relationships with customers by providing personalized assistance and support.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered inbound calls, chats and emails to facilitate customer service.

• Retained consistent quality and high accuracy when preparing identical dishes every day.
• Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
• Recommended, selected, located and obtained products to meet customer needs.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Built loyal clientele through friendly interactions and consistent appreciation.

• Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
• Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.
• Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
• Designed appealing product displays to maintain unique presentation.
• Measured, mixed and prepped raw materials according to company specifications and recipes.
• Inspected products for quality assurance before display.
• Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.

Asked probing questions to determine service needs and accurately input information into electronic systems. Informed customers about billing procedures, processed payments and provided payment option setup assistance. Answered 60+ inbound calls per day and directed to designated individuals or departments. Cultivated impactful relationships with customers and drove business development by delivering product knowledge. Set up and activated customer accounts to maintain QA satisfaction levels. Reviewed account and service histories to identify trends and issues. Delivered service and support to each customer, paving way for future business opportunities. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Created brand-new recipes and specialty offerings to build bakery reputation. Directed team performance by coaching, correcting and motivating employees. Rolled, cut and shaped rolls, cookies, cupcakes, pie crusts and other baked goods. Created attractive dessert trays for catering events. Followed code dating procedures and adhered to legal regulations governing product labeling and packaging. Maintained safe and sanitary area by checking food products' temperature and freshness. Designed and implemented new bakery menu, emphasizing local produce. Created new scalable recipes, resulting in 25 additions to menu items. Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales. Prepared special orders including birthday cakes, holiday dishes and party platters. Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.

Did all ordering, Revamped current recipes, Measured, mixed and prepared raw materials according to specifications and recipes. Maintained safe and sanitary area by checking food products' temperature and freshness. Monitored cooking completion times for efficient use of ovens and other equipment. Properly labeled all signs for mixes, weights and measures with accurate information. Rolled, cut and shaped dough for pies.

Prepared multiple menu items. Assisted in the preparation of menu items such as steaks, burgers, and sandwiches.  Operated fryers and grills according to instructions, poured oil in them and placed items in them for frying and grilling purposes. Complied with health and sanitation practices and procedures.

Built customer confidence by actively listening to their concerns and giving appropriate feedback. Built and maintained effective relationships with peers and upper management. Handled credit and debit card payment processing to complete the purchasing experience.

Managed the daily operations of the front desk and handled concierge responsibilities when that individual was unavailable. Planned itineraries for guests. Executed a personable demeanor to every guest who approached the front desk. Handled the complaints and concerns of customers. 

Entered and audited units' flight times and training events. Entered information into Air Force Database. Prepared records of daily flight authorizations and processed military personnel records and pay.

• Verified documents and associated records to catch and resolve discrepancies.
• Performed basic administrative duties, including answering calls, taking messages, data entry, typing tasks and locating files upon request.
• Strictly adhered to confidentiality dictations to safeguard information.
• Created or updated records with new files or information.
• Managed all paperwork and accurately filed each piece alphabetically and according to significance.
• Retrieved, sorted, copied, and filed all documents and paperwork.