DESIREENE MCMILLAN
BKLYN,NY
Summary
Driven and resourceful Healthcare administrative professional with 12+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Chief executive Assistant
Panton Realty, LLC
09.2008
- Handled payroll for department
- Created accounts payable spreadsheets
- Created web-based programs to keep company records organized
- Developed and managed projects
- Create and manage expense reports Draft contracts
- Develop and process tenant leasing agreements
- Clerical duties such as filing and updating records
- Managed multiple telephone lines, typing correspondence, scheduling meetings and/or appointments, up keeping reception area, and any other tasks.
Unit Clerk
New York Presbyterian Hospital
05.2011 - Current
- Acted as the face of patient excellence and quality, while keeping the fast paced environment running smoothly
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- A liaison for patients and family members
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Managed inventory
- Coordinated appointments and performed general clerical duties to assure the timely, efficient and accurate flow of patient information.
- Assisted in creating and managing staffing for 90+ staff members
- Maintain an up-to-date operating guide that outlines team policies and procedures
- Prepared monthly department status reports, addressing performance issues.
- Stay updated on patient policy and regulations
- Maintain overall condition and safety of the patient environment on a regular basis.
- Assisted in the development and execution of comprehensive training programs, ensuring adherence to hospital policies and procedures and providing valuable mentorship to new hires
- Active Member of the following hospital Committees
- PULL
- Optimizing Patients Flow- Admissions, Discharges Transfer To/From the MICU
- Patient Experience
- Focusing on providing positive patient experience
- Getting to Know You
- Welcoming our new staff members to the Medical ICU
- Unit Committee Council
- Unit based group whose core initiative is to elevate the functionality and standards of the ICU where both staff and patient experience can be heightened.
Education
bachelor's degree -
Monroe College
2023
associate degree - undefined
Monroe College
2022
Skills
- Interpersonal Communications
- Administrative Support Specialist
- Strong Problem Solver
- Performance Improvement
- Schedule Management
- Report Generation
- Employee Training
- Advanced MS Office Suite Proficiency
- Office Administration
- Document Filing and Retrieval
Additional Information
- AWARDS AND ACKNOWLEDGEMENTS - Summa Cum Laude, 2023. Magna Cum Laude, 2022. President's Honors List Spring 2023, Winter 2023. Fall & Spring 2022. Spring 2020.
Timeline
Unit Clerk
New York Presbyterian Hospital
05.2011 - Current
Chief executive Assistant
Panton Realty, LLC
09.2008
bachelor's degree -
Monroe College
associate degree - undefined
Monroe College
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