Desirie Mendez
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Construction Administrator
Lennar Homes
04.2025 - Current
- Supported VP of Construction and four Directors of Construction in preparing and organizing project documentation for construction starts.
- Coordinated communication between contractors, vendors, and project managers to manage site visits, invoices, and inspections.
Guest Service Representative
Kirkland & Ellis
09.2021 - 04.2025
- Led coordination of meetings, events, trainings, billing, and catering services, driving cost efficiencies, ensuring budget adherence.
- Collaborated with team members cross-departmentally to enhance operational efficiency, client satisfaction, and service delivery.
Manager Assistant
Action Property Management And Sales
06.2020 - 01.2022
- Served as the first point-of-contact for residents, guests, and vendors by answering phones, addressing inquiries, handling complaints, and providing information in accordance with HOA policies.
- Implemented process improvements that increased accuracy in property listings and client documentation.
Assistant Manager
LUX SF
10.2013 - 01.2021
- Trained, supervised, and mentored spa attendants in procedures, service excellence, and cleanliness standards.
- Analyzed performance metrics to identify areas for improvement in service delivery; implementing strategic initiatives to boost customer satisfaction and retention rates.
Education
Management & Leadership
City College of San Francisco
San Francisco, CA08-2026
Skills
- Microsoft Office Suite
- Logistics Planning
- Time Management
- Operations Management
Timeline
Construction Administrator
Lennar Homes
04.2025 - Current
Guest Service Representative
Kirkland & Ellis
09.2021 - 04.2025
Manager Assistant
Action Property Management And Sales
06.2020 - 01.2022
Assistant Manager
LUX SF
10.2013 - 01.2021
Management & Leadership
City College of San Francisco
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