Desirrae L. White
Elkridge,MD
Summary
Highly motivated and result-driven professional with extensive organizational and human resource management experience. Proven track record of implementing processes and procedures that increase productivity and enhance efficiency. Skilled at finding solutions that ensure security, integrity, and utilization of resources. Excellent analytical, decision-making, and problem-solving skills with the ability to achieve complex tasks from concept through delivery. Experienced with Program Specialist policies and standards. Effective communicator, skilled at building rapport with diverse individuals on all levels.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Support Center Coordinator
Johns Hopkins Health System
07.2023 - Current
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Improved employee retention with targeted professional development opportunities.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Developed and enforced company policy and procedures relating to human resources activity.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Enhanced data accuracy through diligent monitoring and updating of SAP records.
- Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and orientation materials.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Army Reserve Administrator
US Army Reserves
06.2019 - 06.2023
- Prepare/reviews correspondence for substance and accuracy
- Manage all aspects of facility maintenance, contract oversight, and staff coordination
- Managing various types of financial management programs
- Provide advice on pay, benefits, and entitlements processes and procedures
- Participate in management of unit and individual training
- Process Personnel Actions
- Provide primary operational support as a specialist in agency administrative policies and procedures
- Develop draft reports or presentations
- Prepares and process military personnel actions
- Manage the unit personnel and medical readiness programs
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Coordinate and perform administrative services for management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records, printing, mail, travel, and office equipment
- Advise management on assigned administrative matters
- Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
Human Resources Manager
Vivint Home Security
05.2018 - 06.2019
- Recruited, hired, trained and supervised administrative office staff.
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving
- Communicated corporate objectives across all divisions through regular correspondence
- Established efficient work flow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities
- Coached new employees on administrative procedures, company policies and performance standards
- Assisted senior administrative professionals with daily work tasks
- Cataloged and managed department records and files for prompt and efficient retrieval
- Prepared project documents, reports and brochures
- Reviewed incoming correspondence and determined the action required and its priority
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
- Composed and drafted all outgoing correspondence and reports for managers.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Increased candidate pool diversity by actively sourcing and engaging underrepresented groups in various industries.
- Streamlined talent acquisition processes by implementing innovative recruitment strategies and tools.
- Collaborated with hiring managers to develop accurate job profiles that attracted qualified candidates for open positions.
Human Resource Specialist
United States Army, Education and Certifications
08.2011 - 03.2016
- Prepare personnel accounting and strength management reports
- Prepare and reviews personnel casualty documents
- Monitor appointment of line of duty, survivor
- Assistance and summary court officers
- Processes line of duty investigations
- Prepare letters of sympathy to next of kin
- Prepares and processes recommendations for awards and decorations and arranges for awards ceremony
- Prepares, updates, and coordinates requests for evaluations, to include responding to evaluation inquiries
- Prepares and monitors requests for promotions and arranges for promotion ceremony, to include promotion declinations, reconsideration for promotions, and arrange for reduction and removal boards for Soldiers on local promotion standing lists
- Processes centralized and decentralized promotions and reduction actions
- Prepares and monitors requests for reductions, transfers, and discharges
- Prepares and monitors requests for identification cards and tags, leaves, and passes, line of duty determination, MILPER data and information management, orders for temporary duty and travel, personnel processing, personnel security clearances, training and reassignment, retention, military and special pay programs, personnel accounting and strength management, transition processing, meal cards, training
Education
Bachelors of Science - Communications, Social Science
University of Maryland UniversityCollege
Skills
- Management and Planning
- Leadership and Teamwork
- Public Relations
- Conflict Resolution
- Personnel Management
- Advise HR Staff
- Customer Service
- Communications
- Time Management
- Recruitment/Retention
Certification
Administrator Basic (2019); Civilian Leader Basic Course (2019); Civilian Foundation Course (2019);
Army Reserve Civilian Entry Training Course (ARCET) (2019).
Timeline
Human Resources Support Center Coordinator
Johns Hopkins Health System
07.2023 - Current
Army Reserve Administrator
US Army Reserves
06.2019 - 06.2023
Human Resources Manager
Vivint Home Security
05.2018 - 06.2019
Human Resource Specialist
United States Army, Education and Certifications
08.2011 - 03.2016
Bachelors of Science - Communications, Social Science
University of Maryland UniversityCollege
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