Desirray Johnson
DeSoto,TX
Summary
Tech-savvy project manager well-versed in various aspects of project management, from inception to completion. Expertise in recruitment and talent acquisition. Committed to consistently meeting or exceeding expectations. Forward-thinking professional with a deep understanding of resolving customer problems with efficiency and civility. Expert in product issues, with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction. Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Flexible, detail-oriented, and adaptive team player with expertise in equipment operation, staff training and development, customer service, and process improvements.
Overview
9
9
years of professional experience
Work History
Project Manager
Divine Childrens Care Home
Waller, TX
10.2024 - Current
- Produced thorough, accurate and timely reports of project activities.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Oversee daily operations of the group home, ensuring compliance with all regulatory standards and organizational policies.
- Develop, implement, and monitor individualized service plans for residents.
- Supervise and support staff, including training, performance evaluations, and staff development.
- Foster a positive, inclusive, and safe environment for residents and staff.
- Coordinate with families, healthcare providers, and community agencies to advocate for residents' needs and preferences.
- Monitor budget and resource allocation to ensure cost-effective operations.
- Evaluate program effectiveness, and implement improvements as needed.
- Maintain documentation and records in accordance with state regulations and organizational standards.
- Promote and encourage resident participation in recreational, social, and therapeutic activities.
Mental Health Technician
Greenbrook TMS Neurohealth
Spring, TX
03.2021 - 07.2022
- I deliver TMS Therapy to our patients - training is provided
- Providing a safe and therapeutic environment for daily treatment sessions
- Office administrative tasks such as managing leads, reporting statistical activity to center manager, scheduling appointments, collecting copays, and handling all medical records in compliance with HIPAA
- Proficiency in Microsoft Office applications
- Billing software knowledge
- Knowledge of marketplace insurance payers & medical necessity guidelines are highly preferred, but not required, for this position
- Insurance knowledge
- Clinical Interviewing
- Basic Life Support Certification
- Displays a 'patient first' mentality
- Self-starter and self-manager
- Exemplifies strong work ethic and operates with highest level of integrity in and outside of the office
- Acts courteously with all patients, staff, and doctors
- Detail oriented
- Physically able to stand on feet for many hours at a time
- Provides educational consultations to interested patients within designated centers
- Maintains consistent & clear communication with prospective patient throughout flow process
- Completes entire consult SOP and uploading of relevant documents to various systems
- Supervises all aspects of the follow up to ensure each patient gets insurance approval to begin treatments
- Oversees & approves all prior authorizations prior to physician & works with physicians to obtain approval from various insurance companies, whether directly or through oversight of interested technicians
- Troubleshoots insurance obstacles, and writes necessary appeals forms for RM & MD approval
- Follows appeals process to monitor progress
- Assists in identify & train technicians interested in becoming a PC with RM approval
- Schedules & maintains MD availability within designated centers
- Notifies RM of any scheduling issues or MD availability issues
- Trains staff on idiosyncrasies of each MD
- Schedules PC availability & travels to various centers ensuring PC availability within covered centers is equitable & adequate for the volume
- Reports at the beginning of each month on workflow to RM
- Failed consults
- Denials
- Appeals
- Pending patients
- Remains current on evolving insurance criteria and informs team when changes occur
Foreign English Teacher
First Leap
Beijing, China
05.2020 - 02.2021
- Foreign language teachers are responsible for teaching students a new language
- Depending on the exact institution, the teacher may only be responsible for leading classroom activities
- However, if the teacher is at a postsecondary institution, research may also be entailed
- Knowledge of the history of the culture where the language comes from is also beneficial
- Communication and interpersonal skills will be advantageous regardless of the language being taught
- I help Chinese student learn about different topics and bring the topics to life
Behavioral Health Assistant
Brenham State School
Brenham, TX
12.2017 - 10.2018
- The Behavioral Health Assistant works within the Psychology Department performing routine psychological assistant work
- Work involves assisting psychologists in the development of treatment strategies and the provision of therapy, completion of behavioral assessments and preference assessments, data collection and reporting, training direct care staff, assisting in the implementation of behavior programs, provision of special treatment sessions, substituting for psychologists at assigned meetings, and assisting in the administration of psychological and behavioral assessments
- Works under moderate supervision with minimal latitude for the use of initiative and independent judgment
- A flexible work schedule and overtime will be required
Registered Behavior Technician
The Learning Lane
Houston, TX
04.2016 - 06.2017
- Behavior Technicians work in a fast-paced, dynamic, and often intense environment to provide Applied Behavior Analysis (ABA) treatment to children diagnosed with language, communication, behavioral and developmental disorders such as Autism Spectrum Disorder
- The treatment is individualized to meet the needs of each child and used to decrease problem and aggressive behavior as well as to promote skill acquisition
- Areas of focus include the following skills: communication, social, daily living, independence, personal hygiene, and fine and gross motor
- Behavior Technicians work in a team environment while working one-on-one with clients carrying out programs designed by a Certified Behavior Analyst (BCBA or BCaBA), as well as communicate daily with parents
- On-the-job training is provided under the supervision of a Certified Behavior Analyst on the principles and procedures of behavior analysis, data collection procedures, and the implementation of skill acquisition and behavior reduction interventions
Education
M. Ed - Counseling
Lamar University
Beaumont, TX08.2023
Bachelor of Science (B.S.) - Psychology
Prairie View A&M University
Prairie View, TX08.2015
Skills
- Adapt to diverse groups
- Listening skills
- Problem-solving skills
- Strong verbal communication
- Team leadership skills
- Excellent people skills
- Counseling skills
- Psychology
- Crisis Intervention skills
- TBRI training
- Reading
- Reporting
- CPR Certified
- Clients
- Customer service
- Data collection
- Driving
- Fast
- Focus
References
References available upon request
Timeline
Project Manager
Divine Childrens Care Home
10.2024 - Current
Mental Health Technician
Greenbrook TMS Neurohealth
03.2021 - 07.2022
Foreign English Teacher
First Leap
05.2020 - 02.2021
Behavioral Health Assistant
Brenham State School
12.2017 - 10.2018
Registered Behavior Technician
The Learning Lane
04.2016 - 06.2017
M. Ed - Counseling
Lamar University
Bachelor of Science (B.S.) - Psychology
Prairie View A&M University
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