Desirre Urbalejo
Riverside,CA
Summary
Seasoned project manager in marketing/advertising and home remodeling industries with a passion for green building and a commitment to environmentally responsible practices. Mature, creative, professional with superior work ethic and communication skills. A proven ability to enable effective teamwork, process improvement, and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Premier Community Construction
01.2016 - 02.2023
- Would oversee all construction activity for residential remodeling projects ranging from $30k-$600k spanning multiple trades
- Determine project schedule based off approved set of blue prints coordinating with team, prepare/ execute contracts, purchase materials, schedule all subcontractors and arrange/ supervise deliveries to job site
- Perform regular job site observations to monitor subcontractor work, ensure quality and client satisfaction
- Secure building permits, perform project pre-inspections, schedule/supervise on-site County inspections, lead /manage resolution of all inspection-related issues
- Conduct weekly production meetings with team members to enable timely resolution of critical issues
- Review plans/evaluate subcontractor bids to develop budget, prepare COs as necessary, and monitor budget throughout project to ensure adherence
- Work closely in communication with residential owners to ensure complete satisfaction within process.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Director of Sales/Front Desk
Hampton Inn Hotel
05.2013 - 02.2017
- Registered guests, greeted visitors, logged requests, and issued room keys
- Cultivate excellent relationships with new prospects and existing customers
- Maximized revenues partnering with regional manager to forecast rates based on market trends
- Advised housekeeping staff when rooms have been vacated and are ready for cleaning
- Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment
- Confirm sufficient supplies are ready and available to last entire shift.
- Managed team of sales representatives, providing guidance, coaching and support.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Built relationships with customers and community to establish long-term business growth.
Front Desk Management /Marketing Assistant
The Joint Chiropractic
07.2011 - 02.2014
- Capable of managing reception table, attending phone calls and greeting clients
- Adept at translating and explaining treatment plans to clients who come up or call with queries
- Responsible for formulation, direction and coordination of marketing activities and policies designed to promote company services, in coordination with relevant advertising and promotion managers
- Identified, evaluated and then developed effective marketing strategies based on objectives, market specifics and characteristics, as well as costs and markup factors.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Administrative Assistant
Fleet Auto Repair And Sales
03.2009 - 06.2011
- Create, compose, and edit written materials
- Maintain and Purchase inventory of office supplies
- Responsible for receiving calls from customers, insurance adjusters, and attorneys
- Assist committee chairs with various Auction activities, deadlines, correspondence, and protocol
- Assist Auctioneer by tagging and arranging articles for sale
- Recording and assigning lot and item numbers to grouped articles in record books
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Education
Associate's degree - Psychology
Riverside City College
Riverside, CA06.2016
High school Diploma -
Arlington High School
Riverside, CA2012
Skills
- Reception
- Customer Service
- Office Management
- Energetic and Outgoing
- Adaptable and Flexible
- Natural Leadership
- Warm and Friendly
- Customer Retention
- Correspondence Management
- Guest Service and Assistance
- Customer Engagement
Certification
OSHA 30January 2021 to August 2023
Timeline
Operations Manager
Premier Community Construction
01.2016 - 02.2023
Director of Sales/Front Desk
Hampton Inn Hotel
05.2013 - 02.2017
Front Desk Management /Marketing Assistant
The Joint Chiropractic
07.2011 - 02.2014
Administrative Assistant
Fleet Auto Repair And Sales
03.2009 - 06.2011
Associate's degree - Psychology
Riverside City College
High school Diploma -
Arlington High School
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