Desislava Burlyanova-Dutton

Prepared nutritious breakfast, lunch, and daily snacks for seniors.

Administered prescribed medication to ensure adherence to health guidelines.

Bathed and dressed seniors daily to promote comfort and dignity.

Changed adult diapers promptly to maintain hygiene and dignity.

Conducted daily errands, including grocery shopping and appointments.

Transported seniors to medical appointments and urgent care when necessary.

Cared for resident pets by cleaning, feeding, and providing companionship.

Performed laundry and basic housekeeping to maintain a clean living environment.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
• Monitored sales trends to adjust sales strategies and meet changing customer demands.