DESISLAVA PENEVA
Overview
15
15
years of professional experience
Work History
Digital Channels Compliance Manager
FIRST REPUBLIC BANK
05.2022 - Current
- Led compliance initiatives for digital asset-related businesses, enduring adherence to AML, Sanctions, and Anti-Corruption requirements.
- Collaborated with cross-functional teams to conduct risk assessments, policy revisions, and training.
- Analyzed regulatory changes, adapting business operating models, and establishing control structures.
- Managed internal audit and regulatory engagements, ensuring compliance standards.
- Addressed partner issues through policy analysis and effective communications.
- Collaborated with network executives to define and propel organization's mission and vision while adhering to regulatory policies and procedures.
- Conducted risk assessments and ensured compliance with internal audit policies and guidance.
- Fostered culture of talent development to meet business objectives and strategy.
- Maintained effective working relationships with regulatory authorities, suppliers and customers
SVP Market Expansion Program Manager
JPMorgan Chase
06.2013 - 05.2022
- Managed a team of analysts and oversaw data mining and reconciliation of customer experience data inputs.
- Provided analysis and insights on customer behavior and interactions with the company, leading to improvements in policies and procedures.
- Played a key role in enhancing the AML program, conducting risk assessments and policy revisions.
- Developed and maintained strong business relationships with leadership and stakeholders, including regulatory agencies.
- Worked closely with product development and research departments to prioritize feedback.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness around compliance.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Education
BACHELOR’S DEGREE - Business Administration
SNHU
Manchester, NH2020
ASSOCIATE OF SCIENCE - Computer And Information Sciences
North Harris College
Houston, TX2007
English
Oxford University
Oxford, UKSkills
- AML and Sanctions Compliance
- Regulatory Analysis
- Risk Assessment
- Policy Development
- Internal Audit and Regulatory Engagement
- Training and Governance
- Executive Presentation
- Cross-functional Collaboration
- Problem Solving and Communication
- Team Management
- IT Support and Operations
- Innovative and Results-focused
- Attention to Detail
- Project Management
Languages
Bulgarian
Native or Bilingual
English
Native or Bilingual
German
Professional Working
Russian
Professional Working
PROFESSIONAL SUMMARY
Results-driven and amiable manager with extensive experience in leading teams and fostering cooperative working relationships. Over 10 years of experience in auditing and risk management. Proficient in financial analysis, risk assessment, and compliance within the financial sector. Exceptional interpersonal and communication skills for cross-functional collaboration. Strong ability to analyze regulatory requirements and implement effective control structures. Demonstrates strategic planning, analytical skills, and a track record of resolving complex issues. Proven multitasking abilities ensuring excellence and compliance. Strong background in Product Management and Digital Innovation.
Accomplishments
- An advocate for customer satisfaction with a strong track record of delivering business outcomes.
- Maintained a 92% satisfaction rating as a Digital Channels Compliance Manager.
- Increased customer base by 25% in one year.
- Raised employee retention rates and overall employee satisfaction by 25% in 12 months.
- Drove QA from an average of 75% to 92%
- Self-starter with an entrepreneurial attitude, dedicated to tackling data challenges and extracting value.
References:
Available upon request.
Timeline
Digital Channels Compliance Manager
FIRST REPUBLIC BANK
05.2022 - Current
SVP Market Expansion Program Manager
JPMorgan Chase
06.2013 - 05.2022
BACHELOR’S DEGREE - Business Administration
SNHU
ASSOCIATE OF SCIENCE - Computer And Information Sciences
North Harris College
English
Oxford University