Desitesse Warren
Rantoul,IL
Summary
Accomplished Assistant Manager at Jersey Mike's Subs, adept in money handling and fostering customer relations, significantly improved customer satisfaction. Proven track record in team motivation and leveraging product knowledge for service excellence. Demonstrated ability to resolve conflicts and boost repeat business, showcasing a blend of hard and soft skills critical for operational success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jersey Mike's Subs
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ordering Trucks
- Improved customer satisfaction by addressing and resolving complaints promptly.(providing good customer service to the customers.
- Generated repeat business through exceptional customer service.
Customer Service Representative
Aaron's Sales and Lease
06.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- handled cash and credit card payments on the phone
- outside Marketing to different businesses and Apartment offices.
- handled some of the collections paperwork when
Store Manager
Mcdonalds
06.2013 - 07.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
High School Diploma -
Centennial High School
Champaign06.2011
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Certification
- CM - Certified Manager Certification
Timeline
Assistant Manager
Jersey Mike's Subs
10.2023 - Current
Customer Service Representative
Aaron's Sales and Lease
06.2022 - 10.2023
Store Manager
Mcdonalds
06.2013 - 07.2021
High School Diploma -
Centennial High School
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