Desjambra Thomas
Douglas ,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Data Entry /Claims Resolution Specialist
Walgreens
08.2023 - 10.2025
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Managed claims processing to ensure timely resolution and compliance with company policies.
- Analyzed claim documentation for accuracy, identifying discrepancies and facilitating necessary adjustments.
- Collaborated with cross-functional teams to streamline claims workflows, enhancing overall efficiency.
- Developed and implemented strategic initiatives to reduce claim resolution times and improve customer satisfaction.
Work From Home Customer Service Agent
ContinuumGlobal
11.2019 - 09.2021
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
Customer Service Representative
Concentrix
07.2018 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Science - Health Information Management
Ultimate Medical Academy
Clearwater, FL09-2024
High School Diploma -
Coffee County High School
Douglas, GA05.2015
Skills
- Active Listening
- Microsoft Office Suite
- Customer Relations
- Customer Support
- Computer Proficiency
- Data Entry
- Customer Service and Assistance
- Navigational Skills
- Documentation skills
- Troubleshooting
- Technical Skills
- Training and Development
- Written and Oral Communications
- Benefits coordination
- Adjustments processing
- Claims analysis
- Teamwork
- Customer service
- Problem-solving
- Insurance policy knowledge
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Computer skills
- Customer service and support
- Organizational skills
- Team collaboration
- Active listening
- Claims
- Decision-making
- Claims adjustment
Timeline
Data Entry /Claims Resolution Specialist
Walgreens
08.2023 - 10.2025
Work From Home Customer Service Agent
ContinuumGlobal
11.2019 - 09.2021
Customer Service Representative
Concentrix
07.2018 - 11.2019
Associate of Science - Health Information Management
Ultimate Medical Academy
High School Diploma -
Coffee County High School