Desly Molina
4241 Atoll Ct Apt #6,FL
Summary
Dynamic leader with proven success in team supervision and customer service management at Happy Corner Restaurant. Excelled in POS system operation and problem-solving, enhancing customer satisfaction and streamlining operations. Demonstrated exceptional multitasking abilities and a positive attitude, leading to significant improvements in team productivity and service quality. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Reliable Shift Leader with Number years in Type industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
3
3
years of professional experience
Work History
Shift Leader
Happy Corner Restaurant
Miami, FL
11.2022 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Server
Happy Corner Restaurant
Miami, FL
11.2022 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Barista
Happy Corner Restaurant
Miami, FL
11.2022 - 07.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Busser
Mofongo Restaurant
Miami, FL
08.2022 - 11.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Busser
Sala’o Restaurant
Miami, FL
05.2021 - 08.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Education
Booker T Washington Senior High School
Miami, FL07.2022
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Team motivation
- Training Assistance
- Customer Service Management
- Team Supervision
- POS System Operation
- Complaint resolution
- Client Service
- Production Scheduling
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Professional Working
Education
Miami, FL
Contact
537 Gordon Ave, IL 60409
Timeline
Shift Leader
Happy Corner Restaurant
11.2022 - 07.2024
Server
Happy Corner Restaurant
11.2022 - 07.2024
Barista
Happy Corner Restaurant
11.2022 - 07.2024
Busser
Mofongo Restaurant
08.2022 - 11.2022
Busser
Sala’o Restaurant
05.2021 - 08.2022
Booker T Washington Senior High School