Desma Lewis
Detroit ,MI
Summary
Seeking Position in a customer service area where I can utilize my best professional dexterity.
Overview
12
12
years of professional experience
Work History
Contact Center
Home Depot closing services
10.2016 - Current
- Initiate outbound/inbound calls to customers and stores, make adjustments to orders, accepting payments over the phone, review and edit of drawing in the HDMS installation programs, good verbal/communication skills, meeting all deadlines, excellent organizational ability.
Administrative Assistant
Acceptance Now
07.2015 - 06.2020
- Provide premier customer service to all customers, close sales cycle by converting referred features to rent to own agreements, complete appropriate paperwork, maintain accurate records of past due account activity, making collection calls, opening/closing store, ensuring all cash drops are taken to the bank, typing lease agreements for all qualified customers.
Receptionist
United Road
10.2012 - 07.2015
- Inputting information quickly and accurately into system database, maintaining solid customer relationships, answering and forwarding phone calls, setup and maintain accurate data management system, research and retrieve information, filling paperwork, performed general secretarial duties, interacted well with the public.
Education
Diploma - Radio Broadcast
Specs Howard
Southfield, MIDegree - Theater
Oakland Community
Royal Oak, MISkills
- Effective coaching
- Compliance knowledge
- Call Monitoring
- Workforce Management
Honorsawardsprofessionalorganizations
- Volunteer work at WRIF radio station
- Greeted guests
- Helping producer with taking down and putting up work equipment
- Handing out pamphlets
- Wall of fame awards for high sales
- Homer awards
Timeline
Contact Center
Home Depot closing services
10.2016 - Current
Administrative Assistant
Acceptance Now
07.2015 - 06.2020
Receptionist
United Road
10.2012 - 07.2015
Diploma - Radio Broadcast
Specs Howard
Degree - Theater
Oakland Community
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