Desmarai Brown
Vineland,NJ
Summary
To secure a position in a reputable organization to expand my learnings, knowledge, and skills. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Agent/ customer service
Complete Care Health Network
Bridgeton, NJ
10.2022 - 05.2024
- My job duties were to schedule all incoming appointments for all complete care offices including dental, medical, etc.
Front Desk Receptionist
Hand and Stone
Millville, NJ
05.2021 - 05.2022
- My job duties as a front desk receptionist are answering phones and scheduling appointments, filing all paperwork correctly and making sure all front desk tasks are performed well and efficiently with confidence and professionalism.
Direct Care
Vineland Developmental Center
Vineland, NJ
04.2019 - 06.2021
- As direct care staff, I had to ensure the safety of all consumers, feed consumers, bathe consumers, and do special activities with consumers at all times.
Unit Secretary
Bishop McCarthy Rehabilitation Center
Vineland, NJ
11.2018 - 03.2019
- My duties as unit secretary were maintaining patient charts with updated information, filing patient records in charts, answering phone calls, setting transport and doctors appointments for patients, and providing help to the unit nurse.
Certified Nurse Aide
Bishop McCarthy Rehabilitation Center
Vineland, NJ
04.2018 - 11.2018
- As a certified nurse aide, my main role was to provide basic care to patients such as activities of daily living while also providing wellness, safety, and overall comfort/support to patients.
Education
Esthetician/Cosmetology (Jan 2020) -
Shore Beauty School
Egg Harbor, NJ01-2020
Certified Nurse Aide (Jul 2017) - CNA
Academy of Healthcare Excellence
Vineland, NJ07-2017
High School Diploma (June 2012) -
Vineland High School
Vineland, NJ06-2012
Licensed Practical Nurse (current) - LPN
Lincoln Technical Education Center
Moorestown, NJSkills
- Detailed organization skills
- Customer service oriented
- Exceptional time management
- Excellent communication skills
- Knowledge in medical terminology
- Computer skills
- Hands on and proactive
- Reliable and dependable
- Loyal and honest
- Proficient in basic skills of customer care
- Waxing
- Customer communications
- Appointment Setting
- Call Center Operations
- Data Entry
- Professional phone voice
- Problem-solving skills
- Issue Resolution
- Interpersonal Skills
- Scheduling
- Clerical Support
- Multitasking and prioritization
Certification
- Esthetician Certification of Completion
- Proficient in spa treatment equipment
- Skin analysis
Languages
English
Professional
Timeline
Call Center Agent/ customer service
Complete Care Health Network
10.2022 - 05.2024
Front Desk Receptionist
Hand and Stone
05.2021 - 05.2022
Direct Care
Vineland Developmental Center
04.2019 - 06.2021
Unit Secretary
Bishop McCarthy Rehabilitation Center
11.2018 - 03.2019
Certified Nurse Aide
Bishop McCarthy Rehabilitation Center
04.2018 - 11.2018
Esthetician/Cosmetology (Jan 2020) -
Shore Beauty School
Certified Nurse Aide (Jul 2017) - CNA
Academy of Healthcare Excellence
High School Diploma (June 2012) -
Vineland High School
Licensed Practical Nurse (current) - LPN
Lincoln Technical Education Center
- Esthetician Certification of Completion
- Proficient in spa treatment equipment
- Skin analysis
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