Desmier Roundtree
Arlington,TX
Summary
Dedicated personal care professional with a strong track record of supporting clients under the supervision of registered nurses. Expertise in managing mobility assistance, administering medications, and coordinating appointments while ensuring a clean and safe environment. Known for reliability, adaptability, and exceptional interpersonal skills, consistently thriving in both independent and team settings. Committed to continuous learning and embracing new challenges to enhance client care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Research Analyst
HUB International
Irving, TX
02.2023 - 10.2024
- Responsible for completing outbound telephone calls to insurance companies in order to retrieve documentation or validate information
- Working within a call queue and documenting system with appropriate notations
- Performs research and document retrieval from on-line insurance sites
- Complete other research projects as assigned
- Maintains professional demeanor at all times
- Relies on instructions and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals
- Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quality of work performed
- Develops and maintains positive working relationships
- Supports Company by maintaining minimum performance standards based on company service commitments as well as individual goals
- Reports to a Supervisor
Collections Specialist
iQor
Richardson, TX
08.2022 - 12.2022
- Supporting customers that have delinquent accounts
- Listen and collect data to resolve outstanding balances
- Negotiating payments arrangements
- Collecting payments
Server/Bartender
TGI Fridays
Mesquite, TX
03.2018 - 07.2022
- Remarkable experience in serving drinks and food in restaurants
- Deep knowledge of wine, beers and spirits
- Huge knowledge of sanitation policies and procedures
- Exceptional ability to coordinate with public and coworkers
Customer Service Retention Specialist
Etech
Dallas, TX
02.2022 - 06.2022
- Provided high level customer satisfaction by listening and providing support
- Collecting and responding to customer complaints
- Develop strategies to maintain customers
- Resolved payment and other disputes
Content Review Analyst
Genpact
Richardson, TX
03.2019 - 03.2021
- Responsible for knowing a wide array of policies and procedures
- Informed management of trending topics and news worthy content
- Placed in a higher urgency queue due to high consistency scores
Customer Service Representative
Chewy
Dallas, TX
02.2019 - 03.2019
- Responsible for resolving complaints and questions, give customers information about products and services, place new orders, create new customers account, track and process orders and returns
Data Entry
PNC Financial Services Group
Richardson, TX
10.2018 - 01.2019
- Responsible for collecting and entering data in databases while maintaining accurate records of valuable company information
Home Health Caregiver
Divine Health Care
Dallas, TX
02.2015 - 10.2018
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Monitored patient vital signs and reported changes to physician or nurse.
- Administered medications as directed and documented medication administration in accordance with established policies and procedures.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Developed individualized care plans based on assessments of clients' needs and preferences.
- Educated family members about how best to provide care for their loved one at home after discharge from facility or hospital setting.
Processing Clerk/Mailroom Lead
Exela Technologies
Irving, TX
09.2015 - 10.2018
- Responsible for receiving documents and follow the clients procedures to get the costumer information provided verified and processed
- Processing rejects, deposits, operating OPEX 50/51,150, and 7780 machines
- Scanning documents
Education
High school diploma -
South Oak Cliff High School
Dallas, TX06.2014
Skills
- JavaScript
- Excel
- Typing
- Microsoft Office
- Databases
- XML
- Microsoft SQL Server
- Data Entry Operator
- Data Entry
- Cash handling
- Customer service
- Restaurant experience
- Serving
- Bartending
- Research
- Data collection
- Cocktail experience
- Hotel experience
- Cash register
- Communication skills
- Hospitality
- Computer skills
- Organizational skills
- Guest relations
- POS
- Time management
- 10 key typing
- Sales
- Sales management
- B2B sales
- Leadership
- Management
- Care plan assessment
- Client documentation
- First aid and safety
- Bedside care
- Patient care
- Behavioral support
- Personal hygiene assistance
Certification
Food Handler Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Research Analyst
HUB International
02.2023 - 10.2024
Collections Specialist
iQor
08.2022 - 12.2022
Customer Service Retention Specialist
Etech
02.2022 - 06.2022
Content Review Analyst
Genpact
03.2019 - 03.2021
Customer Service Representative
Chewy
02.2019 - 03.2019
Data Entry
PNC Financial Services Group
10.2018 - 01.2019
Server/Bartender
TGI Fridays
03.2018 - 07.2022
Processing Clerk/Mailroom Lead
Exela Technologies
09.2015 - 10.2018
Home Health Caregiver
Divine Health Care
02.2015 - 10.2018
High school diploma -
South Oak Cliff High School
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