Desmine Collins
Corsicana,TX
Summary
A full time mother who is knowledgeable and a dedicated Customer Service Representative bringing top-notch skills in written communications, active listening and problem-solving skills. I seek a position that offers professional challenges utilizing my interpersonal skills. I am a solid team player with an outgoing and positive demeanor that is motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Roadside Assistance Agent
CoachNet
05.2022 - Current
- Maintained thorough knowledge of company policies and procedures to provide accurate information to customers in need of assistance.
- Helped reduced wait times for stranded motorists by quickly dispatching service providers.
- Managed high call volume while remaining calm and professional, ensuring accurate information was relayed.
- Promoted a positive company image by maintaining professionalism and demonstrating excellent customer service skills in all my interactions.
Activity Director
South Place Rehabilitation & Skilled Nursing
01.2021 - 01.2022
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Developed strong relationships with residents and their families, creating a supportive community environment.
- Developed and lead activities to encourage mental agility of patients.
Assistant Key Holder
Factory Connection
06.2020 - 11.2020
- Managed inventory, such as receiving shipments, stocking shelves, and updating records accordingly.
- Provided knowledge of products offered within the store which led to more informed recommendations for customers.
- Coordinated with fellow staff members to ensure all daily tasks were completed efficiently.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Stocker
Walmart
03.2018 - 08.2018
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information while maintaining job description.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Education
GED -
Trinity Valley Community College
Athens, TXSkills
- Strong and Reliable Multitasking
- Patience and Understanding
- Customer Service
- Problem-Solving/ Critical Thinking
- Emotional Support
- Active Listening
- Willing to Learn
- Positive Attitude/ Supportive Attitude
- Adaptability
- Cleanliness and Organization
Timeline
Roadside Assistance Agent
CoachNet
05.2022 - Current
Activity Director
South Place Rehabilitation & Skilled Nursing
01.2021 - 01.2022
Assistant Key Holder
Factory Connection
06.2020 - 11.2020
Stocker
Walmart
03.2018 - 08.2018
GED -
Trinity Valley Community College
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