DESMON WILLIAMS
Groveport,OH
Summary
Energetic, hard-working student, seeking to acquire an entry level position in which I can utilize the knowledge and education that I have gained while pursuing my higher education.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with Number years of experience working in busy Type environments.
Hardworking Type team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in Area of expertise.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
1
1
year of professional experience
Work History
Inbound and Outbound Warehouse Associate
Radial
08.2022 - 12.2022
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets and tape to protect from damage.
- Assembled and filled more than Number shipments per day and prepared all shipping documentation.
- Operated equipment while observing standard safety procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Trained staff on operating procedures and company services.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Warehouse Lead
UPS
08.2020 - 12.2020
- Trained employees on equipment operation and safety protocols.
- Oversaw daily operations and shipping and handling processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Monitored customer service operations to assess agent performance and provide feedback.
- Created customer support strategy to increase customer retention.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Consistently managed Number-person staff, effectively resolving issues, which resulted in top ranking out of Number teams.
- Collaborated with Job title to improve customer service processes and support structures company-wide.
Cashier Team Lead
Duchess
05.2019 - 10.2019
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Increased efficiency and team productivity by promoting operational best practices.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained financial accounts by processing customer adjustments.
- Developed customer service improvement initiatives that decreased customer wait times by Number%.
Education
Bachelor of Business Management - undefined
Wright State University
MANAGERIAL CHARACTER AND - General Studies
Patriot Preparatory Academy
Skills
- Areas of Expertise include:
- Excellent Verbal Communication
- Driven
- Microsoft Word
- Excellent Written Communication
- Detailed Oriented
- Microsoft Powerpoint
- Data Documentation
- Warehouse Organization
- Effective Written and Verbal Communication
- Customer Order Management
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Customer Service and Assistance
- Customer Retention Strategies
- High-Volume Call Environments
Timeline
Inbound and Outbound Warehouse Associate
Radial
08.2022 - 12.2022
Warehouse Lead
UPS
08.2020 - 12.2020
Cashier Team Lead
Duchess
05.2019 - 10.2019
Bachelor of Business Management - undefined
Wright State University
MANAGERIAL CHARACTER AND - General Studies
Patriot Preparatory Academy
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