Desmond Andrews
Stone Mountain,GA
Summary
Experienced professional seeking challenging roles to further develop technical and managerial expertise. Dedicated to contributing skills and experience to a dynamic team environment. Passionate about continuous learning and growth in the evolving industry landscape. Committed to achieving excellence and driving success in all endeavors.
Overview
10
10
years of professional experience
Work History
Operation Service Manager- Above Wing
Delta Airlines
04.2023 - Current
Operations Service Manager (INT Ramp)
Delta Airlines
Atlanta, Georgia
01.2020 - 04.2023
- Direct liaison for Virgin Atlantic, KLM, and Air France operations
- Created training program for ALAs on certification for Load Supervisor and TCO’s
- Manage daily operation of international ramp
Operations Service Manager (Cargo)
Delta Airlines
Atlanta, Georgia
07.2018 - 12.2019
- OSM of the year 2019
- Achieved the highest Glint survey score 2019.
- Manage daily Operations for Warehouse (Imports / Exports)
- Manage daily Cargo Mail Operations. (Contractor DCS)
- Manage daily Operations for Logistics (AM/ PM/ MN)
Lead Cargo Customer Service Agent
Delta Airlines
Atlanta, Georgia
11.2017 - 07.2018
- Completed schedules for warehouse PM agents
- Worked Scrub desk for Export flights
- Oversee both Export dock and Import dock operations
- Conducted various screening for freight for Exports.
Ready Reserve Cargo Customer Service Agent
Delta Airlines
Atlanta, Georgia
01.2015 - 11.2017
- Scrub desk agent on Export Build Up.
- Acceptance qualified agent on Export dock
- Screenings certified agent.
- Certified PMC forklift Operator.
Education
Mechanical Engineering
City College University
New York, New York01.1996
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San Fernando Technical Institute
01.1992
Skills
- Excellent administrative, interpersonal and communications skills
- Able to manage multiple priorities
- Comfortable with working in a fast paced environment
- Resourceful and highly motivated
- Computer literate
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Timeline
Operation Service Manager- Above Wing
Delta Airlines
04.2023 - Current
Operations Service Manager (INT Ramp)
Delta Airlines
01.2020 - 04.2023
Operations Service Manager (Cargo)
Delta Airlines
07.2018 - 12.2019
Lead Cargo Customer Service Agent
Delta Airlines
11.2017 - 07.2018
Ready Reserve Cargo Customer Service Agent
Delta Airlines
01.2015 - 11.2017
Mechanical Engineering
City College University
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San Fernando Technical Institute