Desmond Brooks

Customer Service Representative

Los Angeles

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

years of professional experience

years of post-secondary education

Work History

Project Manager Intern

URU

03.2024 - Current

Planned, designed, and scheduled phases for large projects.
Supported meeting facilitation and progress tracking
Identified plans and resources required to meet project goals and objectives.

Team Lead

Jack in the Box

11.2022 - 05.2024

Supervised 3-4 employees and monitored sales/labor data
Maintained a clean, safe, and efficient restaurant environment
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Education

High School Diploma -

Bullard High School

Fresno, CA

04.2019 - 06.2021

Skills

Project management
Team Leadership
Customer Service
Verbal Communication

Written Communication
Digital Communication
Problem-Solving

Timeline