Josephine Akom - Kwarteng
Arlington,TX
Summary
Proactive professional with strong attention to detail and exceptional communication skills. Proficient in customer service, managing calendars, coordinating meetings, and providing administrative support to enhance office efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spectrum
10.2021 - Current
- Manage 100+ calls daily, give information to callers, and transfer calls to appropriate individuals.
- Input and update information in company database maintaining confidentiality of data.
- Address inquiries within area of expertise, escalating when necessary.
- Schedule appointments for technicians for routine maintenance or trouble calls for customer complaints.
- Research information and develop related documents and reports.
Production Worker
General Motors Company
08.2020 - 10.2021
- Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Reviewed production schedules and streamlined processes.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Lead Rehabilitation Nursing Tech
Encompass Health
08.2019 - 06.2020
- Facilitated communication between patients, their families, and healthcare providers to ensure continuity of care and optimal outcomes.
- Responded appropriately to symptoms and behavior.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supervised compilation, processing, and analysis of test data results.
Manager
Golden Chick
06.2018 - 07.2019
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Led and directed team members on effective methods, operations, and procedures.
- Carefully interviewed, selected, trained, and supervised staff.
Cashier- Layaway Lead- CSM
Walmart
04.2017 - 05.2018
- Handled and filed layaway orders according to purchase dates, last name, and description of item purchased.
- Greeted customers upon arrival and directed guests to the appropriate departments.
- Gathered and maintained products for online orders, and through basic databases.
- Addressed customer complaints and implemented solutions to restore satisfaction.
Team Lead
Schlotzsky's Deli
04.2016 - 05.2017
- Documented timekeeping data.
- Updated team schedules with new shifts, shift swaps, meetings, and appointments to avoid being understaffed.
- Guarantee payroll accuracy by checking time, calculating extra overtime, and updating timesheets.
- Ordered supplies through third parties for catering orders to meet private, public or corporate events expectations while also providing the necessary itemized invoices for payments.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
Associate of Arts - Business Administration
Tarrant County College District
Arlington, TX05.2024
Skills
- Attention To Detail
- Customer Service
- Data Entry and Records Management
- Leadership
- Multi-Line Phone Proficiency
- Organization
- Proficiency in Word, Excel, and Adobe Acrobat
- Scheduling
- Team Collaboration
- Time Management
Certification
BLS
CPR
Timeline
Customer Service Representative
Spectrum
10.2021 - Current
Production Worker
General Motors Company
08.2020 - 10.2021
Lead Rehabilitation Nursing Tech
Encompass Health
08.2019 - 06.2020
Manager
Golden Chick
06.2018 - 07.2019
Cashier- Layaway Lead- CSM
Walmart
04.2017 - 05.2018
Team Lead
Schlotzsky's Deli
04.2016 - 05.2017
Associate of Arts - Business Administration
Tarrant County College District