Desmond Cava
Bayside
Summary
As a dedicated customer service professional, my extensive experience includes serving customers of all ages. I am specialized in sales, problem-solving, and time management, ensuring smooth operations in customer service environments. Clear communication, listening, empathy, and patience are the touchstones of my approach to any job, and they are crucial for addressing customer needs effectively. I am also 55A qualified.
Overview
11
11
years of professional experience
Work History
Usher
SVA Theater
New York
07.2025 - Current
- Assist guests in finding their seats.
- Assist in set up of concessions desk.
- Provide excellent customer service.
Assistant Manager of Visitor Services & Museum Shop
Museum of Jewish Heritage
New York
07.2023 - 07.2025
- Ensured the department provided a welcoming environment to all visitors.
- Provided information and service.
- Supervised front desk and museum shop full-time and part-time staff on Thursday evenings, Fridays, and in the absence of the VS Manager.
- Assisted the Education Department with school groups.
- Trained new staff.
- Resolved customer service conflicts.
- Supported Museum membership sales and service.
- Prepared deposits for admission and the Shop daily.
- Replied to email & phone inquiries from potential visitors and program attendees.
- Managed coverage for staff breaks.
- Prepared visitation and merchandise sale reports.
- Maintained an aesthetically pleasing display at the front desk and Shop.
- Carried out Shop inventory reports at regular intervals, and placed stock purchases.
Visitor Services Coordinator
Museum of Jewish Heritage
New York
01.2015 - 07.2023
- Front desk representative.
- Sold admission tickets and membership using Altru (Blackbaud).
- Answered and transferred calls.
- Explained exhibitions and public programs.
- Volunteered in coat check.
Education
New York Film Academy - Directing
New York Film Academy
New York, NY06.2015
Landmark College -
Landmark College
Putney, VT06.2014
High School Diploma -
The Summit School
Queens, NY01.2013
Skills
- Customer service
- Concessions setup
- Ticket sales
- Membership processing
- Conflict resolution
- Attention to detail
- Ticket checking
- Problem-solving aptitude
- Shopify
- Front desk operations
- Inventory management
- New hire training
Languages
English
Skills:
Altru Blackbaud (Sales system), 10 years, Shopify, 2 years
References:
References available upon request.
Websites
Hobbies & Interests:
- Dungeons & Dragons
- Movies
- Travel
- Concerts
Timeline
Usher
SVA Theater
07.2025 - Current
Assistant Manager of Visitor Services & Museum Shop
Museum of Jewish Heritage
07.2023 - 07.2025
Visitor Services Coordinator
Museum of Jewish Heritage
01.2015 - 07.2023
New York Film Academy - Directing
New York Film Academy
Landmark College -
Landmark College
High School Diploma -
The Summit School