Des'Mond Collins
Killeen,Tx
Summary
Organized team leader with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Crunch Fitness
10.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Patriot Launching Station Enhanced Operator /Maintenance Crew Member
United States Army
10.2022 - Current
- Followed routine maintenance checklist.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Collaborated with foreign allies to provide tactical support.
Patriot Launching Station Enhanced Operator /Maintenance Crew Member
United States Army
11.2017 - 10.2022
- Directly trained and supervised eight soldiers
- Led physical training daily for groups of four to six soldiers.
- Conducted Air and Missile Defense operations for 13 months in UAE, and four months in Qatar.
- Maintained and operated on $10,000,000 worth of military equipment.
- Member of fastest Missile reload crew in the Battalion.
Education
No Degree -
Army Basic Leaders Course
Fort Sill, Ok01.2022
Combat Lifesavers Course
Fort Sill, Ok09.2019
No Degree -
Advanced Skills Course
Fort Sill, Ok05.2018
No Degree -
Army Basic Skills Course
Fort Sill, Ok02.2018
High School Diploma -
Moanalua High School
Honolulu, Hi05.2017
Skills
- Valid Driver's License
- Detail Orientation
- Team Leadership
- Multitasking and Organization
- Team Collaboration
- Verbal and Written Communication
- Accident and Injury Prevention
- Active Listening
- Critical Thinking
- Problem-Solving Ability
- Prioritization
- Product Sales
- Product Recommendations
- Issue Resolution
Military Awards
- Army Achievement Medal
- Army Commendation Medal
- Army Good Conduct Medal
Timeline
Member Service Representative
Crunch Fitness
10.2023 - Current
Patriot Launching Station Enhanced Operator /Maintenance Crew Member
United States Army
10.2022 - Current
Patriot Launching Station Enhanced Operator /Maintenance Crew Member
United States Army
11.2017 - 10.2022
No Degree -
Army Basic Leaders Course
Combat Lifesavers Course
No Degree -
Advanced Skills Course
No Degree -
Army Basic Skills Course
High School Diploma -
Moanalua High School