Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Desmond Dorsey

Tampa

Summary

Accomplished Ground Security Coordinator with extensive experience in managing airport ground operations. Proven ability to oversee and coordinate ground activities to ensure efficient flight operations, timely departures, and adherence to safety protocols. Demonstrated expertise in passenger interaction, particularly concerning oversized or special baggage. Holds Delta GSC certification, underscoring a commitment to maintaining the highest standards in aviation security and operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Baggage Handler Ground Security Coordinator (GSC)

Bags Inc.
Tampa
08.2024 - Current
  • Oversee various ground operations at the airport, ensuring smooth and efficient handling of bags.
  • Interact with passengers regarding oversized or special baggage, providing exceptional customer service and resolving issues promptly.
  • Ensuring baggage is properly tagged and transferred between flights as needed.
  • Conduct daily reviews of all security-related functions to ensure effectiveness and compliance with federal regulations and company security protocols.
  • Motivated and coached team members to consistently meet and exceed performance metrics.
  • Acted as a liaison between ground operations teams and upper-level management, ensuring alignment with company expectations and standards.

Package Handler, Driver Assistant

UPS
Tampa
08.2022 - 02.2024
  • Efficiently sort and organize packages, demonstrating meticulous care and adhering to safety procedures.
  • Successfully manage plus-size packages, showcasing strong hand-eye coordination.
  • Complete daily routes accurately and efficiently to meet customer expectations.
  • Communicate effectively with multiple stakeholders to ensure timely and accurate package delivery, providing professional and friendly service.

Sales Associate

Old Navy
Tampa
01.2022 - 04.2022
  • Elevated customer care satisfaction by assisting customers with effective style suggestions for quality customer service.
  • Guided and facilitated new customers, enhancing their overall shopping experience.
  • Operated cash registers, processed transactions efficiently, and handled returns or exchanges.
  • Repaired and reorganized clothes to maintain a neat and clean shopping environment, minimizing customer dissatisfaction and meeting their needs.

Education

High School Diploma -

Robinson High School
Tampa, FL
05-2023

Skills

  • Leadership
  • Communication
  • Problem Resolution
  • Customer Service
  • De-escalation
  • Safety Procedures
  • Organization and Neatness
  • Baggage Handling
  • Adaptability to Dynamic Work Environments

Accomplishments

  • Awarded employee of the month at Old Navy for excellence in sales and services 2022.
  • Achieved a perfect attendance record during the peak season at UPS 2023.
  • Recognition for outstanding customer service at United Parcel Service 2023.

Certification

  • Successfully passed the Delta Ground Security Coordinator (GSC) exam.

Timeline

Baggage Handler Ground Security Coordinator (GSC)

Bags Inc.
08.2024 - Current

Package Handler, Driver Assistant

UPS
08.2022 - 02.2024

Sales Associate

Old Navy
01.2022 - 04.2022

High School Diploma -

Robinson High School

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