Desmond Duncan Williams

RAMP Certified – Completed Pennsylvania’s Responsible Alcohol Management Program, trained in verifying IDs, preventing service to intoxicated individuals, and ensuring compliance with state liquor laws.

• Demonstrated knowledge of responsible alcohol service through RAMP Certification, including ID verification, recognizing signs of intoxication, and handling alcohol service in compliance with Pennsylvania regulations.

• Maintained clean and organized wine displays for optimal presentation.
• Accurately process customer transactions, including purchases, returns, and exchanges, utilizing a cash register point-of-sale (POS) system.

• Accurately process customer transactions, including purchases, returns, and exchanges, utilizing a cash register or point-of-sale (POS) system.
• Efficiently accepts and processes various forms of payment, including cash, credit/debit cards, and mobile payments.
• Professionally handles customer inquiries, assists with product locations, and resolves complaints.
• Performs cash register reconciliations at the beginning and end of shifts, addressing any discrepancies.

• Conducted data analysis and generated reports to support various projects within the brokerage department.
• Assisted with client communications, documentation preparation, and market data collection.
• Performed administrative tasks, such as maintaining client files and organizing meetings.
• Contributed to the development and implementation of marketing strategies aimed at attracting potential clients and retaining existing ones.