Desmond Evans
Charleston,SC
Summary
Proven achiever in customer service, I excelled at GP Mobile by enhancing customer loyalty and boosting sales through empathetic engagement and effective problem-solving. Skilled in active listening and sales closing, I significantly contributed to team success and revenue growth by implementing strategic upselling techniques and fostering a positive team environment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
GP Mobile
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Assisted in the development of new sales strategies, resulting in increased conversion rates among potential buyers.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
Customer Service Sales Representative
SunCom Wireless
05.2004 - 08.2009
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Recorded accurate and efficient records in customer database.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Education
No Degree - Business Administration
Fayetteville State University
Fayetteville, NCHigh School Diploma -
South Brunswick High School
Southport, NC06.1979
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Payment Processing
- Client Relations
- Appointment Scheduling
- Retail store support
- Product Promotion
- Brand representation
- Sales closing
- Key holder experience
Timeline
Customer Service Representative
GP Mobile
09.2022 - Current
Customer Service Sales Representative
SunCom Wireless
05.2004 - 08.2009
No Degree - Business Administration
Fayetteville State University
High School Diploma -
South Brunswick High School