Hi, I’m
Desmond Gonzales
Dinuba,CA
Summary
Meticulous Houseman with 5 years of experience working to keep guests happy and hotel rooms clean and organized. Team-centered cleaner providing support to diverse group of co-workers in varying roles. Safety-oriented team member following rigorous protocol for occupational health and wellness.
Overview
4
years of professional experience
Work History
Hampton Inn By HiltonSelma, CA
Houseman/Maintenance Technician
06.2023 - Current
Job overview
- Collected and removed trash from rooms.
- Cleaned and sanitized bathrooms, replacing towels and toiletries.
- Removed soiled bedclothes and remade beds using clean sheets.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Stocked housekeeping carts with supplies before each shift.
- Cleaned bathrooms including toilets, sinks and mirrors on a daily basis.
- Performed deep cleaning duties such as shampooing carpets or polishing furniture when required.
- Transported dirty linen from guest rooms to laundry area using appropriate equipment.
- Followed safety guidelines while handling hazardous materials such as chemicals.
- Assisted in setting up meeting spaces for events or conferences.
- Reported any damages or repairs needed to the maintenance supervisor.
- Assisted Housekeepers in changing bed linens when needed.
- Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
- Assisted elderly clients with basic housekeeping needs while providing companionship.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Swept and damp-mopped private stairways and hallways.
- Maintained cleanliness of residential homes through vacuuming and dusting.
- Disinfected high-touch surfaces daily to prevent illness transmission in households.
Residence Inn by Marriott Visalia, CA
Houseman Supervisor
03.2020 - 05.2023
Job overview
- Coordinated special projects as requested by management team members.
- Displayed strong problem-solving skills when addressing issues with guests or personnel conflicts within the department.
- Responded promptly to any emergency situations that may arise in the hotel environment.
- Performed routine maintenance checks on all vacuums, mops, brooms. used by housekeepers.
- Conducted regular inspections of guest rooms and public areas to ensure they meet established standards of cleanliness.
- Communicated regularly with front desk personnel about room status changes.
- Monitored inventory levels for all supplies and equipment used by housekeeping staff.
- Trained new employees on proper cleaning techniques, safety protocols, and job duties.
- Collaborated closely with other departments such as engineering or laundry services.
- Ensured compliance with health codes and regulations during inspections from local authorities.
- Supervised and coordinated the activities of housekeeping staff to ensure clean environment.
- Prepared work schedules and assigned tasks according to skillset, experience level, and availability of employees.
- Resolved customer complaints in a timely manner regarding housekeeping services.
- Participated in the development of new policies related to Houseman services.
- Maintained records of all maintenance requests related to housekeeping services.
- Provided guidance and support to all housekeeping staff members as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
Education
Dinuba High SchoolDinuba, CA
High School Diploma
05-2011
Skills
- Customer Service
- Health Standards Compliance
- Focused and detail-oriented
- Reliability
- Team building
- Professional and Courteous
- Interior and exterior cleaning
- Housekeeping
References
- Teresa Chavez (Head Housekeeper) Residence inn by Marriott in Visalia,CA (559-406-3081)
- Minnie Vega (Head Housekeeper) Selma Hampton Inn (1 239-834-5649)
- Laura (laundry attendant) Selma Hampton Inn (559-305-1485)
- karina (housekeeping) Selma Hampton Inn (559-257-7083)
Timeline
Houseman/Maintenance Technician
Hampton Inn By Hilton
06.2023 - Current
Houseman Supervisor
Residence Inn by Marriott
03.2020 - 05.2023
Dinuba High School
High School Diploma