Desmond Henry
Ruskin,FL
Summary
Dynamic leader and problem-solver with a proven track record at Lifelink Foundation, enhancing team productivity and streamlining processes. Excelled in corporate communications and technical support, demonstrating exceptional interpersonal skills and a commitment to quality assurance. Achieved significant improvements in cross-functional collaboration and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Communications Coordinator 2
Lifelink Foundation
Tampa, FL
11.2021 - Current
- Advised and supported communications team during strategy development meetings.
- Delegated work to staff, setting priorities and goals.
- Interpreted and explained work procedures and policies to brief staff.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Facilitated communication between departments to ensure effective cross-functional collaboration on projects.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
CUSTOMER SUPPORT REPRESENTATIVE
SPECTRUM
RIVERVIEW, FL
10.2020 - 09.2021
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Identify, analyze and correct errors on customer accounts in the billing system and ancillary systems as required
- Support multiple billing and ancillary systems and resources
CUSTOMER SUPPORT REPRESENTATIVE
CAPITAL ONE
TAMPA, FL
09.2018 - 11.2020
- Obtain client information by answering incoming/ outbound calls, interviewing clients while verifying them as well
- Inform client of all procedures by explanation as well as accomplishing monthly goals by completing related task as needed
- Maintain communications with lead, quality and management on all issues
CUSTOMER SERVICE REPRESENTATIVE
PUBLIX
TAMPA, FL
01.2014 - 06.2017
- Key job duties included scanning items, counting drawers, and applying promotional coupons
- Bagging items and assisting customers with help to their vehicle if needed
- Greet customers as soon as they walk in, to help make them feel welcomed and enjoy their shopping experience
- Helping maintain the stores integrity by keeping it cleaned, informing customers of new sales and showing them where the item may be if the help was needed
Education
GED -
H. Council Trenholm State Community College
Skills
- Data entry
- Strong communication skills
- Proficient in Microsoft (Excel, Outlook, Office, PowerPoint, Word, Teams, etc)
- Telemarketing
- Customer Service
- Technical Support
- Problem solving
- Interpersonal skills
- Active Listening
- Goal Oriented
- Analytics reporting
- Corporate communications
- Internal communications
- Problem-solving skills
- Team leadership
- Quality assurance
- Team collaboration
Timeline
Communications Coordinator 2
Lifelink Foundation
11.2021 - Current
CUSTOMER SUPPORT REPRESENTATIVE
SPECTRUM
10.2020 - 09.2021
CUSTOMER SUPPORT REPRESENTATIVE
CAPITAL ONE
09.2018 - 11.2020
CUSTOMER SERVICE REPRESENTATIVE
PUBLIX
01.2014 - 06.2017
GED -
H. Council Trenholm State Community College
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