Keiana Pryor
Summary
Professional with strong expertise in monitoring and interpreting cardiac rhythms. Skilled in using telemetry equipment and identifying critical changes in patient conditions. Known for collaborative approach, adaptability, and reliability in fast-paced environments. Adept at maintaining patient safety and supporting healthcare teams to achieve optimal outcomes.
Overview
6
6
years of professional experience
Work History
Bank Teller
Wells Fargo
05.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted customers with banking needs and inquiries.
Work From Home Agent
Concentrix
10.2022 - 05.2024
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
Telemetry Monitor Technician
Atlanta Medical Center South
02.2021 - 10.2022
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
- Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
- Streamlined the admission process for telemetry patients by quickly setting up monitoring equipment and accurately inputting data into the electronic health record system.
- Succeeded in reducing response time to potential emergencies by effectively prioritizing tasks and remaining focused on patient needs.
- Enhanced patient safety by continuously monitoring telemetry equipment and promptly reporting any abnormalities.
DOT Courier
Fedex Express
03.2019 - 02.2021
- Utilized electronic logging devices to track hours of service accurately, ensuring compliance with DOT regulations and avoiding potential fines or penalties.
- Managed time-sensitive medical deliveries carefully, understanding the importance of prompt service in life-saving situations.
- Developed strong relationships with regular clients, earning trust and respect through consistent high-quality service and timely communication.
- Demonstrated excellent customer service skills at each pick-up and delivery location, fostering positive relationships with clients and representing the company professionally.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Verified package information to check for accuracy and completeness.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Maintained accurate records of pick-ups and deliveries, ensuring proper documentation and adherence to DOT regulations.
Education
Associate of Applied Science - Cardiovascular Technology
Central Georgia Technical College
Macon, GA05-2026
High School Diploma -
Westside High School
Macon, GA05-2016
Skills
- Expert in monitoring heart rhythms and identifying abnormal patterns (eg, arrhythmia, tachycardia)
- Proficient in the use of ECG, Holter monitors, and other telemetry systems
- Detailed knowledge of cardiac anatomy and physiology
- Excellent communication skills for interaction with healthcare teams and patients
- Ability to work in high-pressure environment and make swift, informed decisions
- Strong multitasking, attention to detail, and time management skills
- Team collaboration and patient care orientation
Timeline
Bank Teller
Wells Fargo
05.2024 - Current
Work From Home Agent
Concentrix
10.2022 - 05.2024
Telemetry Monitor Technician
Atlanta Medical Center South
02.2021 - 10.2022
DOT Courier
Fedex Express
03.2019 - 02.2021
Associate of Applied Science - Cardiovascular Technology
Central Georgia Technical College
High School Diploma -
Westside High School
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