Desmond Key
McDonough,GA
Summary
Results-driven call center associate with a strong track record at ResultsCx, recognized for exceptional communication and problem-solving skills. Enhanced customer satisfaction by effectively managing inquiries and resolving issues efficiently. Proficient in CRM tools, contributing to team success and consistently achieving performance metrics. Committed to leveraging empathy and technical expertise to foster positive customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
call center associate
ResultsCx
09.2023 - Current
- Answer and handle inbound and outbound calls promptly and professionally.
- Assist customers with inquiries, concerns, and requests in a courteous manner.
- Provide accurate and detailed information about products or services.
- Identify and resolve customer issues promptly and effectively.
- Escalate complex issues to the appropriate department for further investigation and resolution.
- Accurately record customer information and interactions in the company's database.
- Update and maintain customer accounts with relevant information.
- Communicate information regarding products, services, and company policies to customers.
- Collaborate with team members and other departments to ensure consistent and accurate information.
- Adhere to established call center procedures and protocols.
- Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.
- Provide feedback on common customer issues, and suggest improvements to enhance the customer experience.
- Participate in ongoing training and development programs to stay updated on product knowledge and customer service.
Crew member
Wendy's
McDonough, USA
06.2023 - 09.2023
- Provide exceptional customer service, ensuring a positive dining experience for all patrons
- Collaborate with team members to maintain a clean and efficient work environment
- Demonstrate flexibility by adapting to various roles within the restaurant, including cashier, food preparation, and front-line service
- Utilize effective time management skills to prioritize tasks and meet customer demands
Volunteer
Families Helping Families Inc
01.2019 - 01.2020
- I volunteered with a non-profit organization dedicated to assisting families in need.
- Participated in community outreach programs, food drives, and events supporting local families.
- Demonstrated strong teamwork and a commitment to making a positive impact on the community.
Education
High School Diploma -
Homeschool
McDonough, GA05-2022
Skills
- Communication
- Active listening
- Empathy
- Patience
- Problem-solving
- Product knowledge
- Time management
- Adaptability
- Computer Skills
- CRM Tools
- Microsoft
- 50 wpm typing speed
- Script adherence
- Call handling
Certification
- Responsive web design,FreeCodeCamp
References
References available upon request.
Timeline
call center associate
ResultsCx
09.2023 - Current
Crew member
Wendy's
06.2023 - 09.2023
Volunteer
Families Helping Families Inc
01.2019 - 01.2020
- Responsive web design,FreeCodeCamp
High School Diploma -
Homeschool
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