Desmond Locke

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
• Maintained a positive work environment, fostering team collaboration and continuous improvement.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
• Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.

• Managed day-to-day department operations with effective workflow coordination.
• Assisted operations manager with planning of routine operations and special projects.
• Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
• Coordinated logistics for internal events, leading to successful team-building exercises and meetings.
• Trained and supervised employees on office policies and procedures.

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• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.