Desmond Mccoy
Grosse Pointe,MI
Overview
18
18
years of professional experience
Work History
Valet Driver
Henry Ford Hospital
10.2021 - 08.2022
- Answered guest's questions about property amenities and services.
- Resolved customer complaints through calm, constructive communication.
- Monitored and documented guest traffic flow in valet lot.
- Built positive customer rapport for courteous, friendly and professional service.
- Issued and collected claim tickets and processed valet parking fees.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Welcomed arriving guests and explained car retrieval procedures.
Package Handler
FedEx
10.2018 - 08.2021
- Assembled pallets and crates for secure transportation of materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Loaded package containers onto forklifts and transported into packaging areas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
- Assembled, sealed, and loaded packages into correct trucks.
Janitorial Cleaner
Sears
01.2005 - 01.2007
- Performed wide range of manual and machine cleaning to achieve sparkling floors and surfaces throughout [Number]-acre campus.
- Trained and coached new team members in steam cleaning carpets and upholstery.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Replaced light bulbs and other electrical fixtures as needed.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
Skills
- Manual and Automatic Driving
- Critical Thinking
- Customer Experience
- Time Management Skills
- building Analyst Professional
- Building Science Principles
- Healthy Housing Principles
- Building Analyst Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Valet Driver
Henry Ford Hospital
10.2021 - 08.2022
Package Handler
FedEx
10.2018 - 08.2021
Janitorial Cleaner
Sears
01.2005 - 01.2007