Desmond Metuge
LANHAM
Summary
With a proven track record at Luminus Health Doctors Community Hospital, I excel in maintaining order and ensuring safety. Skilled in report writing and adept at troubleshooting, my experience spans security to maintenance, significantly reducing downtime. My ability to quickly resolve incidents showcases my analytical and communication strengths, aligning with employer needs for efficiency and reliability.
Overview
6
6
years of professional experience
Work History
Transportation Security and Maintenance Specialist
US Army
06.2020 - Current
- Troubleshot mechanical, electrical, and pneumatic system issues, providing quick resolutions to minimize downtime.
- Enhanced safety by conducting regular facility audits and addressing hazards promptly.
- Performed routine maintenance tasks such as lubrication, filter changes, and belt replacements to extend equipment life.
- Maintained accurate records of all completed work orders and inventory transactions for clear communication with management regarding maintenance activities.
Security Officer
Luminus Health Doctors Community Hospital
10.2020 - 06.2024
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Patrolled commercial property and associated parking garage.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly to incidents and assessed active situations for security concerns.
- Proactively participated in ongoing training sessions to remain current on industry best practices for effective security management.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Completed full building and grounds patrols to spot and investigate concerns.
- Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
- Improved response time to incidents through effective communication with team members and use of security equipment.
- Enhanced overall security awareness among staff through informative presentations on personal safety measures.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Managed crowd control at large-scale events, effectively preventing any security breaches or incidents while maintaining a positive atmosphere for attendees.
- Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Collaborated closely with other departments within the organization to ensure seamless implementation of security initiatives across various functions.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Directed guests around building and answered accessibility questions.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Implemented security measures for special events, ensuring guest safety and minimal disruptions.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Information Technology Specialist
Century Solutions Group
Atlanta, GA
01.2023 - 11.2023
- Streamlined IT processes for increased efficiency and reduced downtime.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Used ticketing systems to manage and process support actions and requests.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Reduced call handling time, implementing efficient diagnostic protocols.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Amazon Prime
01.2019 - 05.2020
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Masters Of Art - Counseling And Psychology
Seoul Hanyoung University
Seoul,South Korea 06.2017
Cyber Security
University of Maryland Global Campus
Adelphi,MD 05.2024 - Current
Skills
- Report Writing
- Incident Reporting
- Property Patrol
- Maintaining Order
- CCTV Monitoring
- Fire alarm systems
- Security Systems
- First-aid and CPR
- Attention to Detail
- Team Leadership
- Issue Troubleshooting
- Facility Security
- Self-defense training
- First Aid Training
- Patrol techniques
- Intelligence Gathering
- Workplace Safety
- Patrolling
- Verbal and written communication
- Security camera monitoring
- Security procedures knowledge
- Vehicle inspections
- Emergency awareness
- Physical Fitness
- Surveillance
- First Aid Certified
- Self-Defense
- Emergency Management
- Security Protocols
- Alarm systems
- Crime Prevention
- ID Verification
- Emergency Response
- Physical combat trained
- Visitor management
Languages
English
Native or Bilingual
French
Full Professional
Korean
Limited Working
Mandarin
Limited Working
Certification
- CompTIA A+,Net+,Sec+,Cysa+,Pentest+
- Salesforce Certified Administrator
- Cisco(CCNA)
- Google IT Support Professional Certificate
- Cisco Certified Network Associate (CCNA)
Timeline
Cyber Security
University of Maryland Global Campus
05.2024 - Current
Information Technology Specialist
Century Solutions Group
01.2023 - 11.2023
Security Officer
Luminus Health Doctors Community Hospital
10.2020 - 06.2024
Transportation Security and Maintenance Specialist
US Army
06.2020 - Current
Customer Service Representative
Amazon Prime
01.2019 - 05.2020
Masters Of Art - Counseling And Psychology
Seoul Hanyoung University